Angelina Focarelli
Adelaide,SA
Summary
Hardworking and experienced Receptionist with several years of experience serving as a supportive and integral employee in the Medical field and Customer Service field. Bringing forth the ability to manage front desk settings with poise and work extremely well under pressure, whilst maintaining focus and concentration, in addition to managing a variety of administrative duties. Eager to join a new team with your company, and assist as a dedicated and passionate Receptionist.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Bartley medical centre
Adelaide, SA
09.2024 - Current
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Assistant Manager / Dental Consultant
Smile Direct Club
08.2019 - Current
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Recorded patient dental histories and noted patient concerns.
- Monitored supply inventory and ordered more tools and products when necessary.
- Manage team members and rosters.
- Appointment booking and follow-ups.
- Remained committed to reliability and punctuality.
- Worked in accordance with best industry practices at all times.
- Effectively prioritized tasks.
- Worked in accordance with health and safety regulations.
- Remained compassionate and committed to patient satisfaction.
Barista
O'Brien Group Australia
09.2016 - Current
- Remained knowledgeable about food industry trends and cultures.
- Adhered to all sanitation and health guidelines.
- Trained new employees on store policies and procedures.
- Brought forth innovative ideas and solutions to problems.
- Followed directions and took initiative when appropriate.
- Cash handling, preparing accounts and closing accounts on in-house computer system.
- Cash register management.
Medical Receptionist
Dr Jones & Partners
04.2018 - 04.2019
- Once my basic training was completed I quickly moved to the busy hospital sites that see in excess of 280 patients a day.
- I love the challenges that these clinics have with complex bookings and the associated requirements needed to make them.
- I enjoy the relationships made with both returning patients and our referrers.
- Greeting patients and registering patients details in a friendly and professional manner.
- Communicating with Doctors, referrers, patients, radiographers, nurses and hospital staff.
- Answering phones in a timely manner.
- Processing patients payments.
- Filing patients details.
- Banking.
- Booking complex procedures or the hospital locations.
- Working in a team environment throughout various sites including, St Andrews, Modbury, Stepney and Eastwood administration.
Café Manager/ Barista & Kitchen Hand
Australian Submarine Corp - Sodexo
10.2016 - 04.2018
- Cash handling.
- Assist with obtaining a safe work environment.
- Food preparation.
- Customer service, understanding and handling of unhappy customers.
- Working in team environment.
- Opening and closing business.
- End of day cash balancing.
- Stocktake.
Barista
Chocolatree
09.2016 - 04.2018
- Managing a team of 5+.
- Cash handling.
- Assist with obtaining a safe work environment.
- Daily banking.
- Customer service, understanding and handling of unhappy customers.
- Answering customer enquires.
- Ordering of stock.
- Handling of complaints and issues.
Education
Management and Leadership Certificate -
07.2018
Certificate III in Kitchen Streaming -
Quality Training and Hospitality College
07.2017
Skills
- Communication
- Strong Multitasking Skills
- Lateral Thinker
- High Attention to Detail
- Decision Making
- Ability to Work Under Pressure
Languages
- English
- Italian
References
References available upon request.
Personal Information
- Date of Birth: 01/10/96
- Nationality: Australian Italian
- Driving License: EC3055
Community Involvements
Netball Umpire, Community Netball
Timeline
Medical Receptionist
Bartley medical centre
09.2024 - Current
Assistant Manager / Dental Consultant
Smile Direct Club
08.2019 - Current
Medical Receptionist
Dr Jones & Partners
04.2018 - 04.2019
Café Manager/ Barista & Kitchen Hand
Australian Submarine Corp - Sodexo
10.2016 - 04.2018
Barista
O'Brien Group Australia
09.2016 - Current
Barista
Chocolatree
09.2016 - 04.2018
Management and Leadership Certificate -
Certificate III in Kitchen Streaming -
Quality Training and Hospitality College