Angelique Comber
Insight
Gordon,NSW
11
years of professional experience
Results-driven L&D Specialist & Change Management Consultant with 20 years of experience in user-centred digital transformations. Expertise in evaluating pain points, conducting change impact assessments, and delivering tailored adoption strategies. Proficient across Microsoft 365, enterprise CRMs, and ERP systems, with strong skills in stakeholder engagement, requirements workshops, and multi-modal training facilitation.
Work History
Change Manager & Training Specialist
8 Months- Delivered client-facing change management consulting services for D365 CRM transitions to enhance technology adoption - Authored digital learning content for MS365 Copilot modules to support user engagement and training effectiveness - Partnered with Project Managers and practice leads on client proposal bids and scope definition, contributing to adoption strategy design and resource planning.
- Conducted change impact assessments to identify risks, dependencies, and readiness gaps.
HSC Support Officer
2 Months- Processed HSC casual staff onboarding, ensuring accurate personnel records for efficient staffing - Managed HSC Payroll helpdesk via phone and email, promptly resolving enquiries to enhance staff support - Supported payroll processing by ensuring data integrity and compliance with NESA policies, contributing to reliable payroll operations.
- Coordinated daily officer workflows, ensuring accurate documentation and timely case progression.
- Reviewed submissions for compliance with internal policies, regulations, and procedural requirements.
- Liaised with stakeholders to resolve inquiries, clarify requirements, and maintain service standards.
Salesforce Trainer
1 Month- Delivered Health Cloud (Salesforce) training to aged care personnel, enhancing system navigation, intake/triage, reporting, and AI features (Einstein) - Designed user-focused resources for effective data entry and streamlined process changes.
Instructional Designer (Casual)
6 Months- Applied change principles to enhance messaging and training strategy - Developed cross-functional learning programs, including eLearning and presentations, to support diverse learner needs - Collaborated with SMEs and stakeholders to align content with organizational objectives.
- Designed blended learning modules aligned with operational procedures and compliance requirements.
- Developed storyboards, assessments, and facilitator guides for instructor-led and self-paced training.
- Collaborated with subject matter experts to translate technical content into clear learning experiences.
MS Excel Facilitator (Casual)
1 Year- Facilitated virtual and in-person training sessions on Excel Fundamentals and Intermediate topics, enhancing participant understanding and skills.
- Facilitated interactive workshops using Priority Management productivity methodologies and client-specific learning objectives.
- Assessed participant needs and adapted session delivery to strengthen engagement and knowledge retention.
- Coordinated training materials, agendas, and follow-up resources to support consistent program delivery.
Change Manager / Training Specialist
3 Months- Led change management and stakeholder communications for enterprise MS Dynamics 365 implementation, ensuring alignment and support across departments. - Developed training plans, guides, eLearning modules, and communication templates - Managed Champion Network for training delivery.
Writer (Procedural Documents)
3 Months- Standardised documentation for Student Support & Records by aligning content with organisational templates and governance.
- Wrote clear, audience-focused content for web, publications, and internal communications.
- Researched subject matter to produce accurate, publication-ready drafts.
- Edited and proofread copy to maintain style consistency, grammar, and tone.
Change Manager / Training Specialist
6 Months- Developed and delivered DocuSign training for end users and administrators to enhance system adoption - Executed phishing awareness campaigns to educate users on identifying threats. and Confluence-based updates - Created internal workflow solutions via Monday.com to streamline processes and improve team collaboration – Consulted on procedural changes for the Finance and Organizational Development Departments.
- Coordinated change communications to keep teams aligned with updated procedures, timelines, and requirements.
- Developed training materials supporting adoption of new workflows, tools, and process controls.
Instructional Designer
3 Months- Reviewed and redesigned SMS system training guides and videos, supporting regional knowledge transfer and publishing via Moodle.
- Developed learner-centred digital content aligned with competency-based training requirements.
- Collaborated with subject matter experts to translate curriculum into engaging online modules.
- Designed accessible learning resources compliant with WCAG and inclusive design principles.
Instructional Designer
3 Months- Developed training and change resources for SITS application (Kaplink) to facilitate user adoption - Executed UAT, tracked bugs, and developed scenarios to enhance application functionality - Developed communication strategies based on roles and training matrices.
- Designed competency-based learning materials aligned with TAFE NSW training packages and assessment requirements.
- Collaborated with subject matter experts to translate technical content into engaging digital learning experiences.
- Developed accessible eLearning modules using authoring tools and learning management systems.
Content Creator
3 Months- Created change communications and training to facilitate user adoption of Site Access & ServiceNow platforms.
- Developed multimedia content across social, web, and email channels to support brand campaigns.
- Managed editorial calendars, aligning content deliverables with marketing priorities and launch timelines.
- Wrote clear copy for digital assets, ensuring consistency with brand voice and messaging guidelines.
Training & Communications Consultant
1 Year 4 Months- Delivered regional training and developed content for NewsPage rollout, designing over 65 Quick Reference Guides, 16 eLearning modules, and full Train-the-Trainer resources including Instructor Led PPoint Presentations.
- Led integrated communications plans supporting brand priorities, stakeholder alignment, and consistent messaging across channels.
- Managed internal and external content development for leadership updates, employee engagement, and corporate announcements.
- Developed clear messaging frameworks for campaigns, change initiatives, and reputation-sensitive communications.
Training Analyst (JDE Global Solution Project)
3 Months- Executed national training plans for a major JD Edwards rollout by developing UPK online simulations and face-to-face training materials, delivering nationwide classroom training, gathering change/gap insights on-site, and providing go-live floor walking support.
- Managed training records and compliance data across learning systems to support audit readiness.
- Analysed workforce capability gaps and updated training plans to align with operational requirements.
- Produced accurate training reports, dashboards, and status updates for stakeholders and project teams.
Training Content Developer (Netformx Tranche 2)
2 Months- Conducted training needs analysis and created Train the Trainer content for SME Training Delivery.
- Developed clear digital content across web, campaign, and product pages aligned with brand and UX standards.
- Collaborated with stakeholders to gather requirements, refine messaging, and approve content for publication.
SAP Trainer (Equip/Wave 2.2)
2 Months- Delivered instructor-led SAP Ariba training across Sydney metro and regional NSW locations for Transport Shared Services (TSS), Sydney Trains, and RMS stakeholders.
- Delivered SAP training sessions for staff, supporting confident system adoption across operational teams.
- Developed role-based training materials aligned with Transport for NSW procedures and SAP workflows.
Training Analyst (Project Unity)
4 Months- Authored 9 Articulate Storyline e-Learning modules, created quick reference guides, and delivered blended training across architecture, product, contact centre, and UAT teams.
- Managed CMS updates, ensuring accurate formatting, structure, and timely deployment across digital channels.
Contract Training Developer (Maximo)
3 Months- Mapped "to-be" business processes and authored 5 Adobe Captivate e-Learning modules for field work crews, purchasing officers, and contact centre staff. Delivered hands-on software training and upskilled internal personnel on Captivate authoring.
- Designed compliance training materials aligned with operational procedures and regulatory requirements.
- Developed e-learning modules using authoring tools and learning management systems.
- Collaborated with subject matter experts to refine content for technical accuracy.
Trainer & Content Developer
6 Months- Designed and delivered classroom, virtual, and online role-based training (Procurement, Finance, Asset Management) using uPerform. Built training environment data, evaluated learning outcomes, and provided post-implementation user support.
- Delivered training sessions for housing policies, procedures, and compliance requirements.
- Developed onboarding materials for staff across diverse housing service functions.
- Facilitated workshops to strengthen customer service and case management capabilities.
Education
TAE 40110 - Training & Assessment
Skills
Change & Technology Adoption Strategy: User Experience Design
Change Impact Assessment
Business Scenario Analysis
User Personas
Training Assessment Techniques.
Microsoft 365 Ecosystem & Digital Capability: M365 Suite (Copilot
Teams
SharePoint Online
Viva)
Workflow automation
Digital Literacy & Capability Building.
Consulting & Stakeholder Advisory: Client Relationship Management
Requirement Workshops
Focus Groups
Change resistance
Change Readiness & Willingness Surveys.
Instructional Design & Content Creation: Instructor Led Presentations
eLearning Modules
User Manuals
Exercises
Participant Workbooks
Reference guides
Tailored Training Resources
Video training.
Facilitation & On-the-Ground Support: Instructor-Led Training (ILT)
Virtual Webinars
Technology support
Onsite support
Roadshows
Client Demos & Brown Bag Sessions.
Change Management Frameworks
Analytics & Performance Tracking: Adoption Metrics Analysis
Campaign Effectiveness Reporting
Learning Management Systems
Project budgeting & Scope Management.
Microsoft Office Suite
ERP and CRM systems
Content authoring
Project Management Software: Moodle LMS
Monday.com
Confluence
Jira
DocuSign (Admin)
Wix.
Timeline
Change Manager & Training Specialist
Insight
02.2026 - CurrentRead More
HSC Support Officer
NESA
09.2025 - 11.2025Read More
Salesforce Trainer
HammondCare
04.2025 - 05.2025Read More
Instructional Designer (Casual)
Ventia
05.2024 - 11.2024Read More
Change Manager / Training Specialist
Allied Pinnacle
11.2023 - 02.2024Read More
MS Excel Facilitator (Casual)
Priority Management
07.2023 - 07.2024Read More
Writer (Procedural Documents)
NESA
07.2023 - 10.2023Read More
Change Manager / Training Specialist
Taronga Conservation Society
06.2022 - 12.2022Read More
Instructional Designer
TAFE NSW
12.2021 - 03.2022Read More
Instructional Designer
Simplyai (Kaplink Project for Kaplan)
01.2021 - 04.2021Read More
Content Creator
BAI Communications
01.2020 - 04.2020Read More
Training & Communications Consultant
Unilever
06.2018 - 10.2019Read More
Training Analyst (JDE Global Solution Project)
Downer Group
02.2018 - 05.2018Read More
Training Content Developer (Netformx Tranche 2)
Optus
10.2017 - 12.2017Read More
SAP Trainer (Equip/Wave 2.2)
Transport for NSW
06.2017 - 08.2017Read More
Training Analyst (Project Unity)
Optus
01.2017 - 05.2017Read More
Contract Training Developer (Maximo)
TasWater
09.2016 - 12.2016Read More
Trainer & Content Developer
Housing Dept WA
03.2016 - 09.2016Read More
Australian Institute of Management
TAE 40110 from Training & Assessment
Read More