Angelique Turnbull

Client Accounts:

Mastercard (2024-Present

Adobe (2022-2024)

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Assisted with planning office events and meetings for smooth execution.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Helped maintain office security by monitoring visitor access and issuing badges to staff.
• Assisted in the onboarding of new employees by preparing and supplying orientation materials
• Managed incoming and outgoing high-volume courier deliveries efficiently.
• Supported Facilities operations, maintaining a clean, organised environment

• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Maintained full compliance with government regulations and agency guidelines.
• Implemented financial assistance, safety measures and regulations for Covid-19
• Assisted customers with applications for legal changes to personal information.
• Customer Support-Guide For using internal systems for government assistance

• Enhanced workplace safety by conducting thorough risk assessments and implementing hazard control measures.
• Acted as a liaison between the organization and external regulatory bodies ensuring smooth communication and adherence to required standards.
• Helped patients complete necessary medical forms and documentation.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

• Boosted engagement rates with the creation of compelling and visually appealing content.
• Increased brand awareness by developing and implementing effective social media strategies.
• Streamlined administrative tasks such as record-keeping, data entry, and report generation to maintain an organized office environment.
• Managed administrative tasks effectively such as record keeping for attendance, advancements tracking, event coordination details so that everything ran smoothly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Maintained strict confidentiality when handling sensitive information such as personnel files or financial data from various departments within the company.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Served as a liaison between departments by making contact on behalf of the administrative team and sharing pertinent information with relevant parties.