Angie Dawson
Mandurah,WA
Summary
I am currently seeking part time or casual work in conjunction to studying a Bachelor of Social Work with Edith Cowan University. I am passionate about working with people of all diversities and enjoy a fast-paced environment.
My studies and work history have equipped me with skills which enable me to work well alongside people and have strong problem-solving skills. I am extremely adaptable and given my extensive experience with office administration I believe I can pick up new systems and programs easily.
I am a reliable and relatable person who works well in a team environment and am eager to get back into the workplace after taking a brief period of maternity leave this year.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Support Officer
Department of Child Protection and Family Support
Mandurah, WA
12.2022 - 11.2023
- Provided supervision and transportation services for families and children in the care system.
- Demonstrated respect and professionalism when interacting with families.
- Created reports on all visitations between families and children in care.
- Liaised with case managers to ensure the safety and well-being of children in care.
- Showcased strong ability to handle situations involving individuals experiencing heightened emotions.
- Communicated respectfully when working with families, carers, and staff of all diversities and abilities.
- Contributed to the success of the team by participating in meetings, supervision, and training.
Social Work Student Placement
Department of Child Protection and Family Support
Mandurah, WA
07.2022 - 12.2022
- Collaborated with other healthcare professionals to coordinate care for clients.
- Assisted clients in accessing community resources such as housing, employment opportunities, and financial assistance programs.
- Participated in professional development workshops to remain up-to-date on best practices in social work.
- Attended meetings, training, conferences, and seminars to advance professional knowledge.
- Studied social worker's processes of industry values, ethics, and best practices.
- Observed therapy delivery, noting treatment models and techniques.
- Shadowed case workers with day-to-day tasks, offering practical assistance.
- Demonstrated ethical and professional behavior when working with families, foster carers, and colleagues.
Disability Support Worker
Avivo
Mandurah, WA
12.2020 - 07.2022
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Collaborated with other professionals to develop treatment plans for clients.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Supported clients towards meeting their NDIS objectives.
Business Analyst
Jardine Lloyd Thompson
Perth, WA
09.2015 - 03.2018
- Performed cost-benefit analysis of proposed changes to business processes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Developed best practice solutions to meet the business' needs.
- Assisted with creation, development, and maintenance of standard procedures and policies within the company.
- Liaised with internal and external IT providers regarding the development of system solutions.
- Assisted project managers with administration tasks as required.
Senior Business Support Administrator
Jardine Lloyd Thompson
Perth, WA
06.2011 - 09.2015
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support to the business for in-house systems and software.
- Maintained company documentation and templates, such as invoices, client documents, and insurance information.
- Managed mobile usage for the company nationally and provided timely reports directly to the COO.
- Responsible for updating outsourced procedures and training for overseas support staff.
- General monthly reporting, as required for finance departments, using in-house applications.
- Responsible for training new staff on in-house systems.
Administration Assistant
Ernst & Young
Perth, WA
08.2009 - 06.2011
- Provided administration support to Partners and Executive Directors.
- Created and distributed documents, such as agendas and meeting minutes.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organized and maintained files, including electronic records.
- Managed daily calendars for multiple staff members.
- Answered incoming calls in a professional manner.
- Coordinated meetings and travel arrangements for employees.
- Performed data entry tasks accurately within specified timeframes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Scheduled appointments for department personnel as needed.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Updated contact lists regularly with current information.
- Monitored office equipment usage logs to ensure proper maintenance is performed.
- Processed financial documents, contracts, expense reports and invoices.
- Checked stock to determine inventory levels and maintain office supply products.
- Processed incoming mail and packages and placed envelopes in bins for employees.
Education
High School Diploma -
Mandurah Catholic College
Mandurah11-2017
Certificate II & III - Business Administration
TAFE
Mandurah07-2009
Social Work - 4th Year Student -
Edith Cowan University
Bunbury, WASkills
- Teamwork and Cooperation
- Interpersonal Skills
- Professionalism
- Experience working with children
- Relationship Building
- Client Confidentiality
Certification
- Current working with children
- Automatic drivers license
References
- Tracy Simpson, Department of Child Protection and Family Support -
- Tanya Shepherd, Department of Child Protection and Family Support -
- Miranda Synan, Jardine Lloyd Thompson -
Timeline
Family Support Officer
Department of Child Protection and Family Support
12.2022 - 11.2023
Social Work Student Placement
Department of Child Protection and Family Support
07.2022 - 12.2022
Disability Support Worker
Avivo
12.2020 - 07.2022
Business Analyst
Jardine Lloyd Thompson
09.2015 - 03.2018
Senior Business Support Administrator
Jardine Lloyd Thompson
06.2011 - 09.2015
Administration Assistant
Ernst & Young
08.2009 - 06.2011
High School Diploma -
Mandurah Catholic College
Certificate II & III - Business Administration
TAFE
Social Work - 4th Year Student -
Edith Cowan University
- Current working with children
- Automatic drivers license
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