Angie Tan
Melbourne,VIC
Summary
Disciplined Finance graduate pursuing opportunity to further studies and add to hands-on financial services experience. Hardworking and passionate job seeker with strong organisational skills, seeking opportunities for internships and possible full-time positions in the finance industry that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Resourceful team player with experience with common software applications and social media platforms. Willingness to take on added responsibilities to meet team goals. Flexible, hardworking and eager to listen, learn and support superiors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Crew (Part-time)
An Acai Affair
10.2022 - 02.2024
- Provided exceptional customer service through prompt responses to inquiries and accurate dissemination of information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in training new hires, providing guidance on standards and best practices.
Guest Relations Officer (Part-time)
JetQuay
05.2022 - 07.2022
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Worked effectively in fast-paced environments.
Ecommerce Parcel Sorter (Part-time)
Rapid Recruitment Asia Pte Ltd
05.2022 - 05.2022
- Parcel sorter for Shopee.
- Minimized package damage by carefully handling fragile items during the sorting process.
- Utilized barcode scanners for accurate tracking and updating of parcel information in the database.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Stacked items according to weights, sizes, types, and picking priorities.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
Customer Experience Officer (Internship)
SPH Media Limited
09.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Received inbound calls and answered questions from customers satisfactorily.
- Resolved customers' questions by answering inbound calls, emails and chatbot.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Boba-barista (Part-time)
Gong Cha Singapore
03.2021 - 06.2021
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Banquet Server (Freelance)
Singasia Resources
01.2019 - 03.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Worked at locations such as Mandarin Orchard Hotel, Andaz Hotel, Carlton Hotel, Hotel Fort Canning, Orchid Country Club.
Waitress (Trainee)
JUMBO Group Of Restaurants
11.2017 - 11.2017
- 5 day work attachment programme during primary school.
- Adhered strictly to company policies regarding uniform appearance, punctuality, attendance.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during high-traffic periods, demonstrating teamwork and adaptability.
Education
Degree in Economics And Finance - Bachelor of Business
RMIT University
Singapore12.2024
Diploma in Integrated Events Management - School of Hospitality
Republic Polytechnic
Singapore04.2022
GCE O'Levels -
CHIJ Secondary Toa Payoh
Singapore12.2018
PSLE -
CHIJ Primary Toa Payoh
Singapore12.2014
Skills
- Leadership
- Problem solving
- Critical thinking
- Decision making
- Adaptability
- Teamwork
- Social Media Management, Platforms
- Project Management, Leadership
- Technical Writing, Email
- Task Management
- Project Planning
- Microsoft Usage (Word, PowerPoint, Excel)
Certification
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, Ascendo Consulting Pte Ltd - September 2019 to September 2024
- Airside Safety Induction Briefing, Changi Airport Group - May 2022 to August 2022
- Academic Integrity Awareness, RMIT University - August 2022
Timeline
Service Crew (Part-time)
An Acai Affair
10.2022 - 02.2024
Guest Relations Officer (Part-time)
JetQuay
05.2022 - 07.2022
Ecommerce Parcel Sorter (Part-time)
Rapid Recruitment Asia Pte Ltd
05.2022 - 05.2022
Customer Experience Officer (Internship)
SPH Media Limited
09.2021 - 02.2022
Boba-barista (Part-time)
Gong Cha Singapore
03.2021 - 06.2021
Banquet Server (Freelance)
Singasia Resources
01.2019 - 03.2019
Waitress (Trainee)
JUMBO Group Of Restaurants
11.2017 - 11.2017
Degree in Economics And Finance - Bachelor of Business
RMIT University
Diploma in Integrated Events Management - School of Hospitality
Republic Polytechnic
GCE O'Levels -
CHIJ Secondary Toa Payoh
PSLE -
CHIJ Primary Toa Payoh
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, Ascendo Consulting Pte Ltd - September 2019 to September 2024
- Airside Safety Induction Briefing, Changi Airport Group - May 2022 to August 2022
- Academic Integrity Awareness, RMIT University - August 2022
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