Angus Jones
York,WA
Summary
Dynamic customer service professional with a proven track record at York Nguyễn Bakery Café, excelling in enhancing customer satisfaction and loyalty. Skilled in active listening and efficient transaction processing, I effectively managed high-pressure situations while training new staff and optimizing inventory, consistently exceeding service goals and fostering a welcoming environment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
York Nguyễn Bakery Café
11.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems
- Assisted customers with product inquiries, enhancing overall service quality
- Managed cash drawer and balanced daily sales reports accurately
- Trained new staff on customer service protocols and operational procedures
- Maintained cleanliness and organization of workspace to ensure compliance with health standards
- Implemented inventory management practices to optimize stock levels
- Collaborated with team members to streamline workflow during peak hours
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
No Degree - Currently Year 11
Northam Senior High School
Northam, WA10-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Merchandise restocking
- Time management
- Multitasking and organization
- Basic math
- Active listening
Timeline
Customer Service Cashier
York Nguyễn Bakery Café
11.2022 - Current
No Degree - Currently Year 11
Northam Senior High School
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