Angus Pack
Yass
Summary
I am an outgoing hard-working person. I pride myself on being punctual, friendly and quick to learn. I’m excited by new challenges and believe I would contribute well to a team environment.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Lifeguard and Swim Teacher
Yass Valley Council
01.2023 - Current
- Experienced with customers
- First aider.
- Monitoring pools environments to identify potential hazards.
- Enforcing safety rules and regulations to prevent accidents.
- Keeping an accurate count of swimmers to ensure the area is not overpopulated.
- Providing assistance to swimmers in distress or in danger of drowning.
- Administering first aid to injured swimmers.
- Advising swimmers of proper behaviour.
- Handling emergency situations that require CPR or first aid.
- Organizing pool activities.
- Assisting with pool maintenance.
- Teaching swimming techniques, swimming strokes, and water safety rules to students with varying swimming abilities.
- Assisting more experienced swimmers to enhance their swimming abilities.
- Assessing the progress of students and adjusting teaching programs accordingly.
- Monitoring students to prevent accidents and injuries.
- Implementing ground rules for each swim session.
Crew Coach
Yass McDonalds
01.2020 - Current
- Responsible in the work area.
- Cooked meals, cleans the workspace, helps when needed.
- Instructing, motivating, scheduling, and training employees in proper food handling techniques and safety procedures.
- Cleaning the restaurant after closing hours.
- Training crew members for day-to-day work, including customer service, food preparation, and cleanliness.
- Assisting managers and supervisors in developing effective training plans.
- Monitoring staff performance and ensuring adherence to sanitation standards and safety procedures.
Education
Year 12 -
Daramalan College ACT
01-2025
Royale Life Saving NSW
NSW01-2024
Royale Life Saving NSW
01-2024
Express Online Training
01-2025
Skills
- Customer service expertise
- Demonstrate motivation
- Efficient at acquiring new skills
- Effective team management
- Cash management
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
- Physical fitness
- CPR and AED training
- Team collaboration
- Equipment management
- Swimming lessons
- Swim instruction
- Training and mentoring
- Patron support
- Lifeguard operations
- Team building
- Chemical level testing
- Record keeping
Timeline
Lifeguard and Swim Teacher
Yass Valley Council
01.2023 - Current
Crew Coach
Yass McDonalds
01.2020 - Current
Year 12 -
Daramalan College ACT
Royale Life Saving NSW
Royale Life Saving NSW
Express Online Training
Academic interests
- PE
- Exercise Science
- Architecture
- Teaching
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