Anh Le

• Education officer (semester 1)

- Helped facilitate ESSA revision sessions at the end of semester 1: Communicated, troubleshoted Zoom technological issues, and liaised with the education director, ensuring session's smooth delivery.

- Created some short, succinct economic definitions as part of the Economics Explainer project, aimed at gathering interest in the economics field

• Events officer (semester 2)

- Planned and organised catering for some corporate events

- MC, led some of ESSA's corporate events

- Communicated with the events director any difficulties or concerns that arose, to ensure events planning was on track, in a timely, efficient manner throughout

• Events Director (from 2024 onwards)

Happy to further learn and grow in ESSA, a professional environment where I will step up to become their events director in 2024.

• Helped document event assisting EOI forms for internal committee members
• Researched possible venues for events
• Made MC guides, organised activities for patrons attending events
• Monitored, controlled and reported event expenditures within budgets
• Communicated within portfolio, reached out for assistance to best minimise impeding event launching
• Adapted in unforeseen situations, closely liaised with directors about unfavourable situations (eg: patron feeling unwell or injured at event)
• Consistently engaged with patrons on events to maintain their interest
• Utilized social media for event promotions

• Interacted with prospective students and their parents during Monash Business School events throughout the year and Open Day, anywhere between 50 to over 100 students, visitors and people of interest, answering their queries and providing insight into university life.

• Further developed an understanding of Monash University's resources, services, promoted them to prospective students.

• Collaborated and communicated with coworkers and supervisors to provide prompt, smooth and high standard of service throughout buffet sessions.
• Greeted and seated guests to provide a welcoming experience.
• Established rapport with customers by providing friendly and attentive service throughout, consistently catering for hundreds of people during weekends.
• Cleaned restaurant sections, conducted floor checks to uphold Crown's high hygiene standards.
• Communicated with chefs to promptly deliver room service orders
• Monitored food and beverage supplies, assisting with restocking when needed.

• Trained in first aid to be deployed to relevant local events
• Learnt valuable skills and experiences in assessing situations, effective communication, collaborative teamwork (working in teams of 3-4 people) and operating under imminent high-pressure environments.
• Was deployed to the Moonee Valley Racecourse and Australian Open 2022 as a youth first aid member, had the opportunity to learn and observe how first aiders and medics are in action.
• Held HLTAID001 (Provide Cardiopulmonary Resuscitation), HLTAID002 (Provide Basic Emergency Life Support) and HLTAID003 (Provide First Aid) qualifications for the duration involved with St. John

• Packaged food orders (counter, delivery services partners and drive-through)
• Made barista coffees
• Trained in de-escalating situations with aggravated customers
• Communicated with team members and managers in a constructive manner when faced with undesirable situations or miscommunications