ANH NGUYEN
Braybrook,VIC
Summary
Bilingual counselling student and addiction support volunteer with a proven ability to connect with vulnerable individuals across cultural backgrounds. Currently transforming lives as a disability support worker while pursuing formal counselling qualifications. Combines lived experience, cultural understanding, and professional compassion to help individuals rewrite their stories after addiction. Passionate about supporting the Vietnamese Australian community through AOD counselling, social media advocacy, and addiction recovery initiatives.
Overview
7
7
years of professional experience
Work History
Helpline Volunteer
Self Help Addiction Resource Centre
Carnegie, VIC
02.2025 - Current
- Provide peer support on the helpline for individuals affected by substance use and gambling issues
- Utilize personal lived experiences to connect with callers in challenging situations.
- Offer information, emotional support, and resources to individuals overwhelmed by a loved one's addiction
- Participate in regular training to enhance support skills and knowledge about addiction services
- Maintain confidentiality while providing empathetic listening in crisis situations
Personal Care Worker
Brotus Services Ltd
, VIC
11.2023 - Current
- Provide customized supervision and care for teenagers with intellectual disability, with extensive experience working with ASD and ADHD
- Build meaningful connections with non-verbal clients, demonstrating exceptional communication adaptability
- Implement de-escalation techniques during stressful situations and train teens in emotional regulation
- Work independently with high levels of responsibility, time management, punctuality, and professionalism
- Collaborate with various specialists to implement care plans and train clients in self-care techniques
- Cultivate a warm and supportive atmosphere promoting independence in daily activities
- Facilitate educational and recreational activities that develop new skills and community participation
Lifestyle Volunteer
Mecwacare
Flemington, VIC
10.2023 - Current
- Demonstrate consistent commitment by attending weekly sessions, becoming a valued facility member
- Build special connections with elderly residents, especially those with dementia
- Develop and apply calming techniques for residents experiencing confusion or distress
- Engage residents through group activities, games, and personal conversations, creating a lively community atmosphere
- Offer emotional support and companionship, alleviating feelings of loneliness and isolation
- Support staff in organizing special events and outings with focus on resident safety and enjoyment
University Lecturer in Marketing
University Of Natural Resources And Environment
Hanoi, Vietnam
01.2018 - 07.2023
- Selected as one of the few lecturers entrusted to evaluate over 100 graduation theses annually
- Managed heavy workloads, coordinating 12 classes per semester while maintaining quality education
- Recognized as "Most Loved Lecturer" for consecutive years (2022-2023), demonstrating exceptional interpersonal skills
- Crafted and delivered engaging lectures in positive learning environments
- Developed strong training and presentation skills applicable to group facilitation
Education
Certificate IV in Alcohol And Other Drugs -
Australian Institute of Professional Counsellors
Melbourne, VIC10-2025
Diploma of Counselling -
Australian Institute of Professional Counsellors
Melbourne, VIC07-2025
Certificate 3 in Individual Support -
Institute of Health And Nursing Australia
Melbourne, VIC06.2024
MBA - Marketing Management
Australian Institute of Business
Adelaide, SA06-2016
BBA - Business Management
University of South Australia
Adelaide, SA07-2011
Skills
- Proficient in using computer technology and software applications
- Critical thinking
- Emotional regulation
- Resilience
Additional Information
Valid Working with Children Check, NDIS Screening Check, Police Check (both Domestic and International), First Aid Certificate, NDIS modules certificate.
References
Available upon request.
Timeline
Helpline Volunteer
Self Help Addiction Resource Centre
02.2025 - Current
Personal Care Worker
Brotus Services Ltd
11.2023 - Current
Lifestyle Volunteer
Mecwacare
10.2023 - Current
University Lecturer in Marketing
University Of Natural Resources And Environment
01.2018 - 07.2023
Certificate IV in Alcohol And Other Drugs -
Australian Institute of Professional Counsellors
Diploma of Counselling -
Australian Institute of Professional Counsellors
Certificate 3 in Individual Support -
Institute of Health And Nursing Australia
MBA - Marketing Management
Australian Institute of Business
BBA - Business Management
University of South Australia
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