Celeste Siclari
142 Ogilvie Street. Essendon,VIC
Summary
Highly motivated and versatile Psychological Science (Honours) student. Experienced in providing support to young children encouraging resilience in refugee children and providing support to older adults through volunteer work on an anxiety helpline. Posses strong team leadership and supervision skills honoured during seven years in the retail industry. Compassionate and dedicated individual who has excellent communication skills, is non-judgemental, empathetic and is knowledgeable about a range of anxiety disorders and interventions. Academic skills in research learnt through four years of university and completing a research thesis project. Committed to applying my knowledge and diverse experiences to improve the wellbeing of individuals and communities through my masters and future endeavours in the psychology field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Helpline Volunteer
Anxiety Recovery Centre Victoria
03.2023 - Current
- Demonstrate active listening and empathy to understand and support callers emotions and concerns
- Utilise grounding techniques to assist callers experiencing anxiety attacks
- Email referral letters and resources/ information to callers
- Assist callers to identify coping strategies to manage anxiety
- Document caller activity in a confidential and ethical manner
- Complete calm suicide interventions when necessary
Retail Supervisor
Coles Supermarket
07.2019 - Current
- Manage the service department handling customer inquiries, concerns and complaints with professionalism
- Display leadership within my team opening the store, handling money and scheduling rosters
- Complete customer returns and exchanges ensuring they are processed in compliance with our company policy
- Provide exceptional training for new service team members
- Supervise the click and collect department picking and packing orders, delivering straight to boot and conducting quality checks on orders
Edmund Rice Community and Refugee Service Volunteer
Debney Meadows Primary School
03.2021 - 12.2021
- Provided additional academic support mentoring and tutoring students during and after-school hours
- Prepared class activities and helped gather resources and materials to support their learning
- Assisted with after-school programs - organising indoor activities and outdoor sporting activities
- Created a strong rapport with students and acted as a cultural bridge teaching them about our customs and traditions, additionally learning about their culture
- Assisted students to develop normality in their lives, develop resilience and assist with language learning
Retail Supervisor
Harris Scarfe
09.2018 - 12.2019
- Operated point of sale, conducted refunds and provided excellent customer service by assisting all customer enquiries
- Processed customer transactions and handled multiple payment methods including cash, card, after-pay and laybuy
- Strived towards achieving daily sale targets
Retail Assistant
Toys "R" Us & Babies "R" Us
09.2016 - 08.2018
- Contributed to store events and organised activities for children
- Maintained a customer focused attitude creating a positive environment for children and parents
- Provided exceptional customer service skills by assisting with enquiries in store and on the phone
- Assisted with inventory management and replenished the shelves as a night fill team member
Retail Assistant (Work Experience)
Brian Atkins Pharmacy
03.2016 - 03.2016
- Provided customer service using point of sale and addressing enquiries or concerns
- Assisted with inventory and monitored stock levels by replenishing the shelves when necessary
- Answered incoming calls relating to stock on hand
Aged Care Volunteer
Arcadia Aged Care Service
07.2016 - 08.2016
- Provided emotional support, companionship and connection to reduce residents loneliness
- Displayed active listening, comfort and emotional support
- Organised recreational activities including games and crafts
- Assisted with daily activities such as event preparation, meal preparation, dishwashing and mobility
Education
Bachelor of Psychological Science (Honours) -
Australian Catholic University (2022)
Fitzroy, VICBachelor of Psychological Science -
Australian Catholic University (2019-2021)
Fitzroy, VICAve Maria College (2013-2018)
Aberfeldie, VICSt John Bosco's Primary School (2006-2012)
Niddrie, VICSkills
- Active listening
- Rapport building
- Excellent communication
- Leadership and teamwork
- Problem solving
- Critical thinking
- Patience and resilience
- Confidentiality & ethics
- Crisis management
- Knowledge of anxiety disorders
- Time management/ organisation
- Research and writing skills
Certification
Mental Health First Aider (2023)
Calm Suicide Intervention Skills (2023)
Applied Suicide Intervention Skills Training - ASIST (2023)
First Aid - CPR (2021)
Ave Maria Endeavour Award (2017)
Dante Alighieri Italian Poetry Competition Award (2016, 2015)
Language Perfect Award (2015)
Timeline
Helpline Volunteer
Anxiety Recovery Centre Victoria
03.2023 - Current
Edmund Rice Community and Refugee Service Volunteer
Debney Meadows Primary School
03.2021 - 12.2021
Retail Supervisor
Coles Supermarket
07.2019 - Current
Retail Supervisor
Harris Scarfe
09.2018 - 12.2019
Retail Assistant
Toys "R" Us & Babies "R" Us
09.2016 - 08.2018
Aged Care Volunteer
Arcadia Aged Care Service
07.2016 - 08.2016
Retail Assistant (Work Experience)
Brian Atkins Pharmacy
03.2016 - 03.2016
Bachelor of Psychological Science (Honours) -
Australian Catholic University (2022)
Bachelor of Psychological Science -
Australian Catholic University (2019-2021)
Ave Maria College (2013-2018)
St John Bosco's Primary School (2006-2012)
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