Anh Du Phan
26 Forrest St Albion
Summary
Highly focused and creative Telecom Sales Representative with an excellent sales and customer satisfaction record. Adept at working simultaneously on multiple accounts with the highest accuracy and professional salesmanship. Able to function well independently or as part of a telecommunication sales team.
Overview
8
8
years of professional experience
Work History
TELECHOICE MOBILE SERVICES LTD
01.2023 - Current
- To ensure profitability of organization maintaining Customer Life Cycle Management through different initiatives i.e
- From Onboarding a customer and then providing after sales service
- Launched initiative of Happy to Help Welcome Cards for smooth Customer onboarding experience
- Make fact-based decisions regarding marketing campaigns to develop the product as a brand while designing effective and cost-efficient implementation programs based on Customer & Competitive Analysis, Collaborator Analysis and Industry & Company Analysis
- Responsible for the Channel Partner at TELECHOICE store on all parameters including; sales target Vs achievement, business productivities, Channel Profitability, Churn management, Customer complaints and business initiatives
- Monitor competitor activity within the postpaid consumer business and to form strategic plans to increase market share
- Designing engagement programs for Business partners and ensuring active participation for the same
- Responsible for all parameters of TELECHOICE Store including; sales target Vs achievement, Churn management, Customer Service, Store stock management & Entire Cash Management
- Monitor competitor activity within the postpaid consumer business and to form strategic plans to increase market share
CELL PHONE TECHNICIAN ASSISTANT AND CUSTOMER SERVICE
PTC TECH HUB PHONE REPAIR
12.2021 - 01.2022
- Trained sale associates to become familiar with all smart phones
- Inventory, prepare and configure all communications equipment for shipment to client site for installation and un-installation
- Install & trouble shoot maintains Ethernet network connections for PC's & network printers
- Helped users with software and hardware needs created tickets for 2nd level support
CUSTOMER SERVICE AND SALE CONSULTANT
DS COMMUNICATIONS – TELSTRA PARTNER
01.2017 - 10.2020
- Emphasizing on First Time Right activity for better Onboarding and Smooth Customer Service Delivery
- Managing Telstra Store profitability, viability, sustainability with revenue, Post-paid/data acquisition increase for the organization
- Repaired all types and models of cell phones
- Conducted repairs on cell phones brought in by customers to the shop
- Trained newly hired technicians for repairing cell phone units
- Reffered to cell phone manuals to ensure the repairs done to the units are accurate
- Informed customers on the warranty provided for the cell phone units repaired
- Analyzed the problems of the cell phone units before proceeding with the repairs
Education
Bachelor of Accounting -
Australian Catholic University, Australia
Melbourne, VIC02-2019
Skills
- Extensive high-technology and telecommunications industry experience
- Strong proficiency with voice data and ISP telecommunications
- Excellent grasp of business case and financial analysis, sales management, and time management
CORE QUALIFICATIONS
- Exceptional skills in maintaining daily on-site customer appointments
- High interpersonal and account management abilities
- Superior negotiating and closing abilities
- Proficient in cell phone software programs
Languages
Vietnamese
Full Professional
English
Professional Working
Timeline
TELECHOICE MOBILE SERVICES LTD
01.2023 - Current
CELL PHONE TECHNICIAN ASSISTANT AND CUSTOMER SERVICE
PTC TECH HUB PHONE REPAIR
12.2021 - 01.2022
CUSTOMER SERVICE AND SALE CONSULTANT
DS COMMUNICATIONS – TELSTRA PARTNER
01.2017 - 10.2020
Bachelor of Accounting -
Australian Catholic University, Australia
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