Anil Sharma

Note:- Working on visa Subclass 482 As Full Time Employee

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Reduced network downtime significantly by conducting regular maintenance checks and promptly addressing any issues.
• Troubleshot complex networking issues quickly using advanced diagnostic tools, minimizing disruption to end-users during critical situations.
• Collaborated closely with IT managers to align network strategies with organizational goals and objectives, promoting overall success of the business.
• Collaborated with teams in disaster planning, network backup and recovery process monitoring.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Improved system efficiency by implementing and optimizing hardware and software components.
• Completed software updates and assessed security patches for optimized computer use.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

Note:- Worked on visa Subclass 500 and 485 As a Part time Employee

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Installing and configuring laptops (HP, Dell, Lenovo Acer and Asus etc.), AIO’s, desktops (IBM) and updating software’s.
• Provided superior customer service to customers both face to face and over the phone to troubleshoot issues.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Setting up accounts for new users.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Maintaining, backing up and securing databases, as well as restoring files as needed.
• Installing and upgrading anti-virus software to ensure security at user level.
• Repairing and replacing equipment in laptops as necessary (Hard drives, RAM, SSD etc.).

Note:- Full Time Employment

• Troubleshot hardware and software to determine and rectify network problems.
• Performed necessary maintenance to support network availability and provide feedback for enhancement .
• Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
• Installed cabling, wireless routers and telephone systems for data communications networks.
• Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
• Identified and immediately resolved issues with network devices.
• Troubleshoot application issues.