Anil Yadav
Sydney
Summary
Dynamic IT Support Engineer with proven expertise at CITY SYSTEM, excelling in incident management and network troubleshooting. Adept at configuring systems and enhancing user experience through effective support. Skilled in Microsoft Azure and ticket prioritization, I thrive in fast-paced environments, ensuring seamless operations and user satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Engineer
CITY SYSTEM
Sydney
08.2023 - Current
- Provided technical support for hardware and software issues across various departments.
- Assisted users in troubleshooting network connectivity and access problems efficiently.
- Installed and configured computer systems, peripherals, and related equipment promptly.
- Documented IT support processes and user guides for future reference and training.
- Monitored help desk tickets and prioritized requests based on urgency and impact.
- Developed and maintained user accounts, permissions, and access rights.
Education
Bachelor in Information Technology - Information Technology
AIHE
07.2018 - 02.2022
Skills
- Office 365
- MS office Suite
- Microsoft Azure ( Microsoft Entra ID)
- Microsoft Teams
- Incident Management and Ticketing system ( Jira Service Management / NinjaOne / ServiceNow)
- TeamViewer / Anydesk
- SolarWind
- VMware
- Knowledge bases
- Microsoft Defender Firewall
- Active directory
- IT asset management
- User account management
- Help desk support
- Network troubleshooting / TCP/IP networking , Cisco router and switches
- System configuration
- Ticket prioritization
- Amazon web services
- SQL
- Maintaining server and backups
Websites
Timeline
IT Support Engineer
CITY SYSTEM
08.2023 - Current
Bachelor in Information Technology - Information Technology
AIHE
07.2018 - 02.2022