Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Anique Rive

Clarkson,Western Australia

Summary

I am a Reliable and Professional worker with outstanding customer service skills and relationship-building strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. I am hardworking and passionate with strong organizational skills, eager to start my FIFO journey and secure an entry-level position in Hospitality, to reach my 5 year plan to put down a deposit and own a home by 25 years old.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Benara Nurseries
11.2022 - Current
  • High customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store, office desk & workplace environment.
  • Assisted in Marketing and Social Media to help with the work load of that department.
  • Collaborated with team members to meet and exceed monthly sales targets consistently with Retail Meetings.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Worked with my Retail Team to manage 3 large Chain stores, and managed 2 by myself.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organised and Attended the 2024 Annual MetCash Suppliers Trade Fair representing the Business.

Quality Team

Benara Nurseries
09.2021 - 11.2022
  • Collaborated with cross-functional teams to identify areas for improvement and implement corrective actions.
  • Trained new staff members within the quality assurance team.
  • Completed documentation related to quality control procedures and daily figures, keeping detailed records of times and employees attendance.
  • Inspected products and worker progress throughout production.
  • Recognised and Inputted over 150 plant varieties daily into a computer, sending barcoding information and store quantities to other levels in the quality team.

Education

High School Diploma -

Peter Moyes Anglican Community School
Mindarie, WA
09.2021

Skills

  • Customer Service
  • Order Processing
  • Point of sale operation
  • Time Management
  • Teamwork
  • Professional Appearance
  • Brand representation
  • Product Knowledge
  • Retail Sales
  • Product Recommendations
  • Reliability and punctuality
  • Engaging with Diverse Customers
  • Organization
  • Task Prioritization
  • Friendly and Helpful

Hobbies

- Cooking and Baking

- Gardening and Plants (very knowledgeable being in the Plant Industry since 15 years of age)

- Skincare and Beauty

- Crafts

- Floristry 

Timeline

Retail Sales Associate

Benara Nurseries
11.2022 - Current

Quality Team

Benara Nurseries
09.2021 - 11.2022

High School Diploma -

Peter Moyes Anglican Community School

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Anique Rive