Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anish Hamal

Gosford,NSW

Summary

F&B professional with proven track record in delivering high-quality service and maintaining rigorous standards. Known for excellent teamwork and adaptability, consistently meeting and exceeding operational goals. Reliable and responsive, skilled in customer interaction and efficient service delivery.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

F&B Attendant

Gema Group
01.2024 - Current
  • Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
  • Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
  • Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
  • Contributed to increased sales through upselling menu items and promoting daily specials.

Maintenance Officer

Baptist Care
06.2023 - Current
  • Maintained accurate records of maintenance work completed, streamlining future repairs and reducing costs.
  • Improved equipment reliability by conducting regular maintenance and inspections.
  • Performed comprehensive assessments of equipment condition, identifying opportunities for improvement or replacement when necessary.
  • Reduced downtime through preventative maintenance tasks and timely repairs.
  • Managed efficient teams of up to 3 employees.

Front of House Staff Member

Blue Lunar Restaurant
10.2024 - 06.2025
  • Established a welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism in high-pressure situations.
  • Helped guests at tables when in need of assistance.

Event Staff

TLH Recruitment
02.2023 - 09.2023
  • Handled crowd control professionally with maximum being 80,000+ event attendees maintaining a safe environment for them and staff members
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.

Customer Service Representative

Bhatbhateni Supermarket
03.2021 - 10.2022
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Graduate Diploma - Early Childhood Care And Education

Southern Cross University
NSW
12-2025

Masters - Information Technology (Data Analytics)

Sydney Int'l School of Technology & Commerce
Sydney, NSW
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Time management
  • Attention to detail
  • Computer skills
  • Organizational skills
  • Customer relations

Certification

RSA

RCG

First Aid and CPR Certificate


Languages

English
Native or Bilingual
Spanish
Professional Working
Nepali
Native or Bilingual

Timeline

Front of House Staff Member

Blue Lunar Restaurant
10.2024 - 06.2025

F&B Attendant

Gema Group
01.2024 - Current

Maintenance Officer

Baptist Care
06.2023 - Current

Event Staff

TLH Recruitment
02.2023 - 09.2023

Customer Service Representative

Bhatbhateni Supermarket
03.2021 - 10.2022

Graduate Diploma - Early Childhood Care And Education

Southern Cross University

Masters - Information Technology (Data Analytics)

Sydney Int'l School of Technology & Commerce

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Anish Hamal