Anish Thapa
Homebush West ,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Pharmaceuticals Business Officer
Ohm Pharmaceuticals Laboratories Pvt. Ltd.
09.2021 - 05.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Helps to increase sales and clients.
Costumer Service Department
Mahalaxmi Bikas Bank Ltd.
12.2020 - 02.2021
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Helps to Manage continuous customer phone calls
Education
BBA - Marketing
Mahendra Multiple Campus (TU)
Nepalgunj, Banke, Nepal 2021
Skills
- Complaint resolution
- Creative problem solving
- CRM
- Strategic planning
- Research methods
- Multitasking Abilities
- Self-Motivated
- Attention to Detail
Timeline
Pharmaceuticals Business Officer
Ohm Pharmaceuticals Laboratories Pvt. Ltd.
09.2021 - 05.2022
Costumer Service Department
Mahalaxmi Bikas Bank Ltd.
12.2020 - 02.2021
BBA - Marketing
Mahendra Multiple Campus (TU)
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