Brooke Hammond
Cooranbong
Summary
Committed Project Officer with a proven ability to foster strong relationships and create teams that prioritize quality. Has a solid track record of delivering projects on time while achieving high levels of customer satisfaction. Skilled in leading workgroup activities, developing strategies, offering training, setting objectives, and gathering team input. Possesses outstanding interpersonal and communication abilities. Maintains a broad perspective, effectively conveying goals and vision for success. A natural problem solver, networker, and consensus builder.
Overview
17
17
years of professional experience
Work History
Project Officer – Business Performance and Integration
Central Coast Council
04.2023 - Current
- Acting Team Leader
- Regularly checking in with team members to ensure their wellbeing and manage workloads
- Celebrating the innovative ideas of the team, recognising their hard work, and highlighting the value of diverse perspectives
- Monitoring service level agreements (SLAs)
- Keeping track of financial expenditures
- Approving reports and briefing notes
- Authorising requisitions
- Managing payroll and leave requests
- Effectively delegating tasks
- Organising work assignments
- Creating briefing notes for ELT and CEO endorsement
- Facilitating the onboarding and training of new team members
- Community of Practice – Improvements Project
- PowerBI and PowerQuery reporting for Unit Manager and Director Dashboards
- Skills Matrix PowerBI
- DA Website rejuvenation Project
- Mandatory inspections project for Community Safety and Development Control
- Trained in PowerBI reporting to self service the Department with live data reporting from the DataLake
- ELT endorsement of Community of Practice Project – BetterWays
- Project was completed within scope
- Monitored deadlines and milestones to keep team on track with project schedule.
Business Support Systems Officer
Central Coast Council
12.2022 - 04.2023
- Pathway configuration of templates and extracts, email templates, fees, and setting up of dashboards
- Improvement Register projects for Public Health, Development Control and Community Safety
- Developing E-Forms in collaboration with Stakeholders and IT
- Process mapping
- Support and maintain Council’s business process register and programs
- Prepare statistical information by collecting, analysing, and summarizing data and trends
- Provide references to staff by writing and maintaining user documentation and providing support and training for users
- Identifying improvement needs in business processes and development of strategies to meet business needs
- Maintain Council’s development, corporate templates, and application forms
- Improve systems by studying current priorities on designing and implementing modifications
- Reconciled the E&P Template Repository with the Template Change Register
- Created a PowerQuery in Excel to run the PRF report, saving up to an 1hr in time resourcing
Business Support Systems Officer
Central Coast Council
08.2022 - 12.2022
- Support and maintain Council’s business process register and programs
- Developed and implemented Pathway Document Repository
- Pathway configuration of templates and extracts
- Private Tree pre-assessment and issuance of determinations
- Creation of the E&P Template Repository
Quality Assurance and Compliance Administration
Atwea College
05.2021 - 08.2022
- Accurate processing of student related paperwork in accordance with established systems and processes
- Maintain and update internal software systems to ensure accurate data entry and reporting of data
- Coordinate consistent support on processes and procedures to all administrative staff, both reactively and proactively
- Participate in work activities daily, including problem solving to effect positive customer solutions
- Undertake administrative tasks, including data entry to ensure all work is processed on time
- Participate in feedback processes to support the development and implementation of organisational policies and practices
- I was promoted to Level 2 Quality Assurance and Compliance before the end of my 3- month probation period
- I suggested and implemented new process improvements to the software, systems, and processes resulting in cost/time resource savings
(Secondment) Water Restrictions Assessment Officer Administration / Regulation Analyst - Water and Sewer
Central Coast Council
01.2020 - 01.2021
- Assessment of exemption requests
- Assessment of non -compliance; issuing notices and orders for breaches
- Audits and inspections
- Creation of the education programs on Water Conservation
- Process mapping through ProMapp
- Policy and procedure assessment
- Creation of an accessible internet document repository for field staff
- Project management of the Laboratory Database (LIMS), Water Database and Water Quality SharePoint repository
Personal Assistant – Technology and Customer Service
Central Coast Council
01.2017 - 01.2020
- Email and calendar maintenance on behalf of Unit Manager
- Handling confidential and sensitive matters with both internal and external stakeholders
- Created comprehensive, concise reports and lengthy correspondence
- Create and implement new systems, procedures
- Procurement of IT software, hardware, and invoices, office supplies and stock control resources and time more effectively
- Project Team for Telstra/Telestar project
- Prioritised workloads dependent on corporate risk
- Coordination and scheduling of meetings, special projects, report creation, calendar management and research
- Create monthly agendas and take minutes for team meetings
- Provide statistical information and produce charts and graphs using advanced Excel for Director’s monthly reports and employee appraisals
- Budget reporting
- Project Team for the Telstra/Telestar project
- This project saved Council $800k over the last 5 years
Compliance Licensing Administration Officer – Environment and Planning
Central Coast Council
01.2008 - 01.2017
- Maintenance of databases, data entry and corporate filing systems
- Maintenance and scheduling of multiple calendars and bookings
- Responsible for Council approvals; including debt recovery, inspections, and reports
- Performing as Pathways Licensing and Oracle CRM Superuser roles and have sat on program integration panels for Council at an Executive level
- Responsible for liaising with licensees and external stakeholders for Council Licenses
- Responsible for allocating all Service Requests and correspondence for the Compliance, Health, Community Safety and Environmental Protection units
- OSSM licensing maintenance programme and debt recovery
- Backflow prevention device maintenance programme and debt recovery
- Swimming Pool fencing audit administration
- Food safety inspection audit administration
- Operate and dispatch highly significant Environmental Incidents via the Environmental Hotline
- Create monthly agendas and take minutes for team meetings
- Companion Animals Register
- Performed in a PA role supporting Management for 4 years in Regulation and Compliance
- Act as the Managers first point of contact with both internal and external stakeholders
- Reporting
- Consistently met all my KPI targets; Licensed 3,500 Approvals, 2,500 Complaints and 700 maintenance reports
- Exceeded my responsibilities in acting in support roles for other personal assistant colleagues
- Attended meetings and implementing changes to program integrations on behalf of Executives
- Problem solved and implemented changes to the Environmental Incident Hotline which as a result has reduced time resources and supported the urgency of notifications for the Compliance Team
Education
Cert IV Leadership -
TAFE NSW
10-2025
ITIL Foundations - undefined
Axelos
01.2018
Statement of Attainment Diploma Business Administration - undefined
Hunter TAFE
01.2017
Certificate IV Business Administration - undefined
Novaskill
01.2014
Advanced Excel - undefined
Forsythes
01.2014
Negotiating and Influencing Personal Development - undefined
Central Coast Council
01.2013
Time Management - undefined
Central Coast Council
01.2013
Business and Report Writing - undefined
Central Coast Council
01.2009
Certificate III Business Administration - undefined
TAFE
01.2001
Skills
- Project management
- Workflow coordination
- Mentoring
- Coaching
- Performance improvement
- Task delegation
- Budget tracking
- Superuser Pathways, Oracle CRM, Geocortex, Powerbudget, Smartsheet
- PowerBI and PowerQuery
- SharePoint configuration
- Risk assessment
- Complaint resolution
- Document management
- Status reporting
Educationandprofessionaldevelopment
- Cert IV Leadership, TAFE NSW, Current
- Cert IV Project Management Practice, TAFE NSW, 12/2020
- ITIL Foundations, Axelos, 12/2018
- Statement of Attainment Diploma Business Administration, Hunter TAFE, 12/2017
- Certificate IV Business Administration, Novaskill, 12/2014
- Advanced Excel, Forsythes, 12/2014
- Negotiating and Influencing Personal Development, Central Coast Council, 12/2013
- Time Management, Central Coast Council, 12/2013
- Business and Report Writing, Central Coast Council, 12/2009
- Certificate III Business Administration, TAFE, 12/2001
Timeline
Project Officer – Business Performance and Integration
Central Coast Council
04.2023 - Current
Business Support Systems Officer
Central Coast Council
12.2022 - 04.2023
Business Support Systems Officer
Central Coast Council
08.2022 - 12.2022
Quality Assurance and Compliance Administration
Atwea College
05.2021 - 08.2022
(Secondment) Water Restrictions Assessment Officer Administration / Regulation Analyst - Water and Sewer
Central Coast Council
01.2020 - 01.2021
Personal Assistant – Technology and Customer Service
Central Coast Council
01.2017 - 01.2020
Compliance Licensing Administration Officer – Environment and Planning
Central Coast Council
01.2008 - 01.2017
ITIL Foundations - undefined
Axelos
Statement of Attainment Diploma Business Administration - undefined
Hunter TAFE
Certificate IV Business Administration - undefined
Novaskill
Advanced Excel - undefined
Forsythes
Negotiating and Influencing Personal Development - undefined
Central Coast Council
Time Management - undefined
Central Coast Council
Business and Report Writing - undefined
Central Coast Council
Certificate III Business Administration - undefined
TAFE
Cert IV Leadership -
TAFE NSW
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