Summary
Overview
Work History
Education
Skills
ms 900 certificate
Timeline
Generic

ANITA BISTA

Parramatta,Australia

Summary


Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.

Driven and eager to learn new technologies, seeking an opportunity to apply my skills and grow as an IT Specialist in a dynamic environment.

Overview

4
4
years of professional experience

Work History

Helpdesk Analyst

Rehb Tech
10.2024 - Current
  • Managed and resolved technical support requests through a ticketing system received via email, phone calls, and in-person interactions to ensure a smooth user experience.
  • Diagnosed and fixed network connectivity issues, including troubleshooting DNS, DHCP, and Active Directory to restore seamless access for users.
  • Provided in-depth troubleshooting for Windows Operating Systems, ensuring minimal downtime and optimal system performance for end-users.
  • Configured and managed Office 365 and Intune, assisting with email setups, device enrolments, and security policies to enhance system protection.
  • Administered and maintained Active Directory, handling user accounts, setting up access controls, resetting passwords and configuring group policies to ensure strong security and permissions.
  • Set up and deploy new computers and systems using Windows Autopilot ensuring a smooth setup process and minimizing downtime for users.
  • Configured and supported VoIP phone systems (3CX), handling user setup, call routing, and troubleshooting connectivity issues to ensure smooth and reliable communication.
  • Managed and maintained data backups using Backup software (Veeam), ensuring critical business data was securely backed up, easily recoverable, and protected against data loss or system failures.

Supervisor

Priceline
01.2021 - 08.2024
  • Supervising staff, ensuring they deliver excellent customer service, and helping team members with daily operations.
  • Supporting the manager in achieving sales goals and managing store expenses effectively.
  • Ensuring shelves are well-stocked and merchandise is displayed to attract customers.
  • Managing the processing and dispatch of online orders, ensuring timely delivery to customers.
  • Handling emails with suppliers for inventory updates, order tracking, and resolving any supply chain issues.
  • Completing paperwork accurately, such as sales records, stock adjustments, and compliance documentation.
  • Implementing safety measures and reducing inventory shrinkage.
  • Assisting team members with tasks, providing training, and covering responsibilities when the manager is unavailable.
  • Addressing customer inquiries and complaints to maintain high customer satisfaction.

Education

Bachelor - Information Technology

King’s Own Institute
Townhall, NSW
10-2024

Skills

  • Networking: LAN, DNS, DHCP, Router, Server, Switch
  • Ticketing System: Freshdesk, Zendesk
  • Hardware/Software: Desktops, Laptops, Printers, Mobile devices, Servers
  • Operating Systems: Windows Server 2022-2025, Windows 7-11
  • Virtualization: VMware workstation, Hyper-V
  • Windows Server: Active Directory, File Server, Print Server, DNS Server, DHCP Server Group Policy Management, OU
  • Microsoft 365: Microsoft Admin Center (Teams, SharePoint, Exchange, Defender)
  • Endpoint Management: Microsoft Intune
  • VPN: Express VPN, Nord VPN
  • Effective communication
  • Attention to detail
  • Teamwork and leadership
  • Time management
  • Problem-solving, incident response and Adaptability

ms 900 certificate

Microsoft 365 Certified : Fundamentals (MS-900)


Timeline

Helpdesk Analyst

Rehb Tech
10.2024 - Current

Supervisor

Priceline
01.2021 - 08.2024

Bachelor - Information Technology

King’s Own Institute

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ANITA BISTA