Summary
Overview
Work History
Education
Skills
References
Timeline
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Anita Chuang

Adelaide,SA

Summary

Results-oriented Retail Department Manager with a proven track record in inventory management and sales strategy implementation. Skilled in enhancing customer service experiences, and driving operational success. Strong leadership and communication abilities foster team cohesion and effective problem-solving.

Overview

14
14
years of professional experience

Work History

Retail Department Manager

Coles Group
Adelaide, Australia
08.2022 - Current
  • Managed a team of over 30 members, enhancing productivity and collaboration.
  • Increased organic sales by 20% through strategic planning and implementation.
  • Built strong business-to-business relationships to drive customer loyalty.
  • Oversaw logistics for deliveries, ensuring efficient driver coordination.
  • Investigated customer complaints, implementing process changes for improvement.
  • Trained and mentored staff on customer service standards and product knowledge.
  • Ensured compliance with health and safety regulations throughout store operations.

Bakery Department Manager

Coles Group
Darwin, Australia
08.2018 - 08.2022
  • Supervised daily production activities, including baking and decorating cakes and cookies.
  • Managed inventory levels and ordered supplies to ensure product availability.
  • Created weekly budgets for bakery department to control costs effectively.
  • Maximized employee performance through training and mentoring initiatives.
  • Organized schedules and delegated tasks to enhance daily workloads.
  • Ensured compliance with food safety regulations and company policies.
  • Rostering optimized to maximize production efficiency.

Project Manager

Asgard System Inc.
Taipei, Taiwan
06.2017 - 05.2018
  • Directed project teams through planning, development, and successful completion phases.
  • Facilitated effective communication between clients and internal teams.
  • Coordinated project resources, outsourcing work as necessary to meet deadlines.
  • Established clear communication channels to ensure alignment among stakeholders.
  • Developed and maintained comprehensive project plans, timelines, and budgets.
  • Conducted meetings with internal team members, clients, and contractors for progress updates.

Account Executive

Owedo Intergrated Marketing Co Itd.
Taipei City, Taiwan
09.2011 - 06.2014
  • Established and nurtured relationships with potential and existing clients.
  • Coordinated project deliverables, schedules, and workflows to enhance management efficiency.
  • Executed marketing campaigns across multiple platforms to broaden outreach.
  • Fostered connections with key decision makers through regular visits and follow-ups.
  • Analyzed customer data to create targeted campaigns that improved loyalty and retention.

Education

Bachelor of Science (B.S.) - Fashion Merchandising

Indiana University of Pennsylvania
Pennsylvania, USA
05.2011

Skills

  • Inventory management
  • Customer service excellence
  • Leadership and team development
  • Strategic sales planning
  • Health and safety compliance
  • Internal and external communications
  • Reporting and documentation

References

References available upon request.

Timeline

Retail Department Manager

Coles Group
08.2022 - Current

Bakery Department Manager

Coles Group
08.2018 - 08.2022

Project Manager

Asgard System Inc.
06.2017 - 05.2018

Account Executive

Owedo Intergrated Marketing Co Itd.
09.2011 - 06.2014

Bachelor of Science (B.S.) - Fashion Merchandising

Indiana University of Pennsylvania

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Anita Chuang