Anita Faumuina
Redbank,QLD
Summary
A enthusiastic, customer service driven professional, with over 5 years Cabin Crew experience. With over 8 years experience in customer facing environments, Able to adept at maintaining hospitable environments and ensuring that the team works in a high moral work workplace. With current work experiences, I am able to provide a high level of customer service skills, excellent communication skills, able to adapt to ever changing environments and will always bring a enthusiastic, warm and friendly attitude to work.
I am a Support Worker who is focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with experience building community and developing social skills through community access and care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lifestyle Support Worker
Blackbutterfly Group
09.2021 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
PASSENGER SERVICE AGENT
Dnata Airport Services
01.2019 - 12.2022
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Monitored security and maintained operational protocols.
SALES ASSISTANT
Strandbags
01.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
CABIN CREW
Cobham Aviation Services
01.2013 - 01.2018
- Ensured all necessary documentation for the entry of passengers and ensured their safety
- Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers
- Provided excellent customer service on board by performing safety duties and on flight services
- Completed all post flight duties
- Greet passengers during boarding, check tickets and advised them on where to store coats and carry-on items
- Answered passenger's question regarding the flight and performed other administrative works.
CUSTOMER ASSISTANT
Sons PTY LTD (family business)
01.2010 - 01.2013
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records with QuickBooks
- Developed and implemented office management procedures and processes, increasing training efficiency, team productivity and accuracy within all departments
- Researched, extracted, compiled, and summarized detailed documents, spreadsheets and reports for CEO, internal staff and customer-facing needs
- Received, screened and routed incoming calls and greeted all customers in a friendly and professional manner
- Designed, implemented and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
POSTAL SERVICE OFFICER
Australia Post
01.2010 - 01.2011
- Kept money drawers in order, and record and balance daily transactions
- Responsible for providing customer service at post office location windows
- Received loads of shipment and placing shipments into proper holding areas
- Performed a full range of warehouse functions; receive packages and sorts packages by address
- Managed and developing team competency coverage through cross-training, leadership development and succession planning.
Education
Cert IV YOUTH WORK -
Skills Generation
Brisbane, QLD09.2021
Certificate Il in Aviation (Flight Aviation) -
Aviation Australia
Brisbane, QLD01.2013
Diploma of Religious Studies -
The Church of Jesus Christ of Latter Day Saints
Brisbane, QLD12.2012
Skills
- Strong Organizational Skills
- Customer Service Oriented
- Cross Functional Team Collaboration
- Negotiation
- Strong Communication Skills
- Fast Learner
- Motivated
- Relationship Building
- Multi-tasking ability
- Leadership Skills
- Language Proficiency (Fluent in Samoan and English)
Certification
- Blue card
- Open Drivers license
- NDIS screening card
Timeline
Lifestyle Support Worker
Blackbutterfly Group
09.2021 - Current
SALES ASSISTANT
Strandbags
01.2021 - 03.2022
PASSENGER SERVICE AGENT
Dnata Airport Services
01.2019 - 12.2022
CABIN CREW
Cobham Aviation Services
01.2013 - 01.2018
CUSTOMER ASSISTANT
Sons PTY LTD (family business)
01.2010 - 01.2013
POSTAL SERVICE OFFICER
Australia Post
01.2010 - 01.2011
Cert IV YOUTH WORK -
Skills Generation
Certificate Il in Aviation (Flight Aviation) -
Aviation Australia
Diploma of Religious Studies -
The Church of Jesus Christ of Latter Day Saints
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