ANITA FIGGIS
WALLSEND,Australia
Summary
Dynamic Administrative Officer at NSW Health with strong customer service and problem-solving skills. Proven track record in managing theatre bookings and compiling reports, while effectively liaising with medical staff. Highly organized and adept at multitasking, ensuring smooth operations in fast-paced environments. Recognized for training and mentoring staff, enhancing team performance.
Overview
24
24
years of professional experience
Work History
Administrative Officer- JJH
NSW Health
New Lambton , NSW
05.2024 - Current
- Experienced using I.PM, Excel, Teams and CAPS
- Making theatre bookings
- Creating/moving/ cancelling theatre sessions
- Liasing with in-charge nurse and theatre staff, informing them of any issue with patients including delays to theatre, fasting/medication or consent information
- Emailing executive team members with current reports.
- Co-ordinating with Operation Assistants to pick up patients from wards in a timely manner
- Liaise with the Procuretment Officer regarding loan equipment and returns
- Compiling various theatre reports.
- Medical coding of operations performed.
- Lodging maintenance requests
- Keeping accurate and patients records
STORE ASSISTANT & ASSISTANT STORE MANAGER
Aldi
01.2001 - Current
- Training new staff members to a high quality and ongoing mentoring of young employees.
- Implementing workplace policies & procedures and ensuring they are adhered to.
- Management of staff rosters and submission of timesheets.
- Stock management and invoicing.
- Prioritising and delegating tasks to ensure smooth operation of the store on a day-to-day basis.
- Successfully managed a team of up to 10 staff, providing training and performance feedback.
- Project managed the readiness of 5 new stores for opening including delegation of duties and progress reporting to senior management.
- Consistently demonstrated preparedness to travel widely to relieve staff shortages, including to Sydney Stores at short notice.
- During the Covid period my conflict resolution skills have greatly increased due to challenging in-store behaviours from customers. This required regular management of conflict situations and resolution of complaints from distressed or dissatisfied customers.
Education
CERTIFICATE III - EDUCATION SUPPORT CHC30213
TAFE NSW
01.2021
HSC CERTIFICATE -
Quirindi High School
01.2000
Skills
- Strong customer service skills
- Excellent time management
- Ability to multi-task
- Highly organised
- Strong attention to detail
- Problem solver
- Team player
- Written & verbal communication
- Work effectively in fast-paced environments
Other Relevant Skills And Learning
- Current Working with Children Check 1744287E
- Current Class C Driver’s License
- Current First Aid Certificate HLTAID003
- 2021 Workplace Health and Safety Training - Aldi
References
- ISABELLA PEARSALL, Relief Administration Manager- Surgical Services, 0499 941 523, isabella.pearsall@health.nsw.gov.au
- NICOLE FROST, In Charge NUM , 0402934809, nicole.frost@health.nsw.gov.au
- BEN JONES, ALDI, Store Assistant Manager, 0432 369 809, benjones51@hotmail.com
Hobbies and Interests
- Exercise
- Reading
- Spending time with my kids
- Bingo
- Quilting
- Socialising
Licenses And Credentials
- Working with Children Check
- Current First Aid Certificate
- 2021 Workplace Health & Safety Training – Aldi
- Class C Driver’s License
Professional Development
CERTIFICATE III IN EDUCATION SUPPORT, CHC30213, TAFE NSW, 01/01/21, Organisation and management skills., Development of numeracy skills, literacy and oral language skills., Identify and respond to children and young people at risk., Participate in workplace health and safety and provide First Aid., Work with diverse people and promote Aboriginal and/or Torres Strait Islander cultural safety., Support behaviours inclusive of those with additional needs., Further develop my computer literacy, communication and time management skills., Work placement at Minmi Public School provided essential experience both in the classroom and the administrative office.
Timeline
Administrative Officer- JJH
NSW Health
05.2024 - Current
STORE ASSISTANT & ASSISTANT STORE MANAGER
Aldi
01.2001 - Current
CERTIFICATE III - EDUCATION SUPPORT CHC30213
TAFE NSW
HSC CERTIFICATE -
Quirindi High School
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