Anita Foster
Wollongong,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Laundry Assistant
Catering Industries
12.2023 - Current
- Maintained a safe working environment by adhering to all relevant health and safety guidelines, ensuring both employees and customers were protected from potential hazards.
- Ensured consistent quality control by inspecting all laundered items for cleanliness and damage before returning them to customers.
- Enhanced laundry efficiency by sorting and organizing items according to different washing needs.
- Assisted in training new employees on proper use of machinery, company policies, and safety procedures.
Sole Trader
Escarpment Cleaning
01.2021 - 12.2023
- Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
- Maintained an organized workspace to maximize productivity while adhering to safety protocols.
- Expanded client base with targeted marketing campaigns and excellent word-of-mouth referrals.
- Provided expert advice to clients on product selection based on their individual needs and preferences.
- Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
Recreational Activities Officer
Marco Polo
02.2020 - 01.2021
- Achieved high levels of participant retention through consistent delivery of engaging activities coupled with excellent customer service skills.
- Collaborated with cross-functional teams on facility improvement projects, enhancing the overall experience for program participants and visitors alike.
- Maintained a safe and welcoming environment by regularly monitoring facility cleanliness and promptly addressing any potential hazards.
- Evaluated participant feedback regularly implementing necessary changes to improve programming quality continually.
Disability Social Worker
Just Better Care
03.2016 - 02.2020
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Customer service, Cashier
Coles Supermarket
12.2003 - 05.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Certificate III - Individual Support
IRT Academy
Wollongong, NSW09.2020
Certificate II - Retail Merchandising
ARA Retail Institute
Wollongong, NSW06.2014
Skills
- Leadership Qualities
- Microsoft Outlook
- Portfolio Management
- Order Management
- Customer Service
- Reliability and punctuality
- Patience and composure
- Documentation And Reporting
- Laundry equipment operation
- Health and safety compliance
- Chemical Handling
- Decision-Making
References
- Michelle Dressino, Cove Cleaning Group, 0425 614 419
- Luke Halvorsen, Personal contact, 0433 783 206
Timeline
Laundry Assistant
Catering Industries
12.2023 - Current
Sole Trader
Escarpment Cleaning
01.2021 - 12.2023
Recreational Activities Officer
Marco Polo
02.2020 - 01.2021
Disability Social Worker
Just Better Care
03.2016 - 02.2020
Customer service, Cashier
Coles Supermarket
12.2003 - 05.2007
Certificate III - Individual Support
IRT Academy
Certificate II - Retail Merchandising
ARA Retail Institute
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