Anita Kelly
Penrith,NSW
Summary
Hello, I am a highly motivated university student with extensive experience in customer service within fast-paced restaurant environments. I have demonstrated the ability to adapt quickly while maintaining high standards and delivering exceptional service to discerning clientele. I am also skilled in creative arts, holding a Certificate III in Musical Performance and a Bachelor of Music from Macquarie University.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
New Fortune Palace
12.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kitchen Hand & Customer Service
Buzzy Bee Burger House
02.2022 - 11.2024
- Cleaned and maintained work areas, equipment and utensils.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Followed food safety practices and sanitation guidelines.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed transactions, exchanges and returns to support payment processing.
- Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
Education
Bachelor of Music - Music Performance
Macquarie University
Sydney, NSW11-2025
Certificate III Music Industry (Performance) - Music Performance
TAFE NSW
NSW09-2022
High School Diploma -
Cambridge Park High School
Cambridge Park, NSW09-2022
Skills
- Positive attitude
- Kitchen maintenance
- Customer service
- Team collaboration
- Punctual and reliable
- Active listening
- Critical thinking
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Professionalism and courtesy
- Music theory
- Performance techniques
References
Oliver Zhang, New Fortune Palace Owner.
- 0428 779 339
Donna Kelly, Kitchen Hand Supervisor.
- 0435 827 265
Brooke Moon, Careers Advisor.
- 0436 641 135
Fiona Cunliffe, Deputy Principal. (Cambridge Park High School)
- 0436 859 886
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Timeline
Waitress
New Fortune Palace
12.2024 - Current
Kitchen Hand & Customer Service
Buzzy Bee Burger House
02.2022 - 11.2024
Bachelor of Music - Music Performance
Macquarie University
Certificate III Music Industry (Performance) - Music Performance
TAFE NSW
High School Diploma -
Cambridge Park High School