Anita Molesi
Melton South,Australia
Summary
Dynamic professional with a proven track record at Telstra, excelling in customer service and problem resolution. Skilled in data entry and proficient with Microsoft applications, I foster strong relationships while delivering exceptional support. My outstanding bilingual communication in Samoan and English enhances customer satisfaction and drives success in diverse environments.
Overview
6
6
years of professional experience
Work History
Pick Pack & Stocking
101 Warehousing
05.2024 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service/Call Centre
Telstra
03.2023 - 05.2024
- Answering customer calls and responding to their emails or chats
- Providing customers with product or service information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
Admin/Accountant
Scott's Logistics
07.2022 - 01.2023
- Answering incoming calls; taking messages and re-directing calls as required
- Dealing with email enquiries
- 2ic / pallet control experience
- Monitoring drivers logbook entries and performing payroll administration
- Processing transportation documents as well as making sure truck drivers have all the products needed on truck ready for deliveries
- Dealing with customers complaints and tracking drivers destinations whilst on the job
- Left due to company shutdown
Pick Packing & Shipping
Mecca Brands Warehouse
06.2019 - 07.2022
- Interpret customer's orders to fulfill request
- Gathered products to fill customer's order and verified completeness of orders
- Utilized computers and handheld scanners to updated customers order's
- Helping out the warehouse to complete any order needs to pick and pack
- Packaged product to be prepared to leave warehouse for shipment
Cashier
Woolworth
01.2019 - 06.2019
- Utilize computer's and register to complete customer transaction
- Making sure that customer order or product price are correct
- Packing customer's order and transaction
- Provide customers details concerning service and products available
- Utilize excellent problem-solving skills and listening skills to fully understand customer's needs
- Helping out to track and trace freight for ETA for the store
- Responsible for scanning all document into the system
- Making sure that freight and document are correct for receiving
Education
High School Diploma -
Taylors Lakes Secondary College
Melbourne, VICSkills
- Excellent Communication Skills
- Data entry
- Time management
- Outstanding Listening and Negotiation Skills
- Relationship building
- Outstanding Bi-Lingual Skills - Samoan and English (oral and written)
- Microsoft applications - words, excel, PowerPoint
- Filing and Data Entry
- Proficient in RF Scanner and Online Scanning
- Professional Phone manner
References
- Tom Morris , 0436301828
- Dak, Mecca Supervisor, 0430557583
- Rita Pati, 0456 483 665
Recognised Skills
- Excellent Communication Skills
- Outstanding Listening and Negotiation Skills
- Effective Organizer and Planner
- Outstanding Bi-Lingual Skills - Samoan and English (oral and written)
- Computer Skills - Intermediate level
- Microsoft applications - words, excel, PowerPoint
- Filing and Data Entry
- Proficient in RF Scanner and Online Scanning
- Professional Phone manner
References
References available upon request.
Timeline
Pick Pack & Stocking
101 Warehousing
05.2024 - 01.2025
Customer Service/Call Centre
Telstra
03.2023 - 05.2024
Admin/Accountant
Scott's Logistics
07.2022 - 01.2023
Pick Packing & Shipping
Mecca Brands Warehouse
06.2019 - 07.2022
Cashier
Woolworth
01.2019 - 06.2019
High School Diploma -
Taylors Lakes Secondary College