Anita-shaye Marsters
Kingston,QLD
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
8
8
years of professional experience
Work History
Call Operator
ELGAS
Port of Brisbane
06.2024 - 08.2024
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Managed availability of service through management of shared calendar solution.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Assisted management in developing new procedures for better call handling, resulting in improved efficiency.
- Maintained system documentation detailing service operations.
- Maintained accurate records of calls placed and received.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Connected callers with appropriate professional, department, or business.
- Performed data entry operations to update database with customer responses.
Call Center Representative
Nexgen Wireless
Brisbane, QLD
02.2024 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Warehouse Worker
Metcash
Crestmead
05.2023 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
Production Line Worker
Petfoodltd
Yatala, QLD
01.2023 - 05.2023
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Customer Service Representative
Medibank Health Insurance
Labrador
08.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Production Worker
Nerang Poultry Park
Nerang, QLD
09.2020 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
Laundry and Dry Cleaning Assistant
Dry Cleaning Airlines
Burleigh Heads, QLD
09.2018 - 06.2019
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.
- Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Examined dried clothes to identify stains, tears and issues.
Kitchen Hand & Waitress
Tipplers Cafe
North Stradbroke Island, QLD
01.2017 - 07.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Education
12 -
Upper Coomera State College
Upper Coomera, QLD11.2016
Skills
- Cross-Selling and Upselling
- Patience and Tolerance
- Call Center Software Familiarity
- Packaging and Labeling
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Goal Setting
- Strategic Thinking
- Business Planning
- Teamwork and Collaboration
- Customer Service
Timeline
Call Operator
ELGAS
06.2024 - 08.2024
Call Center Representative
Nexgen Wireless
02.2024 - 03.2024
Warehouse Worker
Metcash
05.2023 - 10.2023
Production Line Worker
Petfoodltd
01.2023 - 05.2023
Customer Service Representative
Medibank Health Insurance
08.2021 - 07.2022
Warehouse Production Worker
Nerang Poultry Park
09.2020 - 04.2021
Laundry and Dry Cleaning Assistant
Dry Cleaning Airlines
09.2018 - 06.2019
Kitchen Hand & Waitress
Tipplers Cafe
01.2017 - 07.2017
12 -
Upper Coomera State College