Proven performer at Taxi Company, adept in cross-selling and upselling, with a knack for clear communication, enhancing customer satisfaction significantly. Spearheaded call handling improvements, boosting efficiency. Excelled in maintaining meticulous call records, demonstrating both patience and data entry expertise. Achieved commendable client retention by tailoring solutions to their needs, reinforcing brand loyalty.
Hi, I’m
Samreen Usman Khan
Lakemba,NSW
Summary
Overview
1
year of professional experience
Work History
Taxi Company
Call Operator
02.2023 - Current
Job overview
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Managed availability of service through management of shared calendar solution.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Assisted management in developing new procedures for better call handling, resulting in improved efficiency.
- Maintained accurate records of calls placed and received.
Education
Asia Pacific International CollegeParramatta, NSW
Bachelor of Business Information System from Business Information System
02.2024
University Overview
Skills
- Cross-Selling and Upselling
- Patience and Tolerance
- Data entry proficiency
- Typing Speed
- Clear Communication
- Caller Assistance
Languages
Urdu
Full Professional
Timeline
Call Operator
Taxi Company
02.2023 - Current
Asia Pacific International College
Bachelor of Business Information System from Business Information System
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