Anita Simpson
Sippy Downs
Summary
Seeking employment and a new set of skills in different industry and work environment.
Personable and hard working individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Coles
03.2024 - Current
- My current role requires excellent customer service, leading team in a positive and engaging environment.
- Handle customer complaints and inquiries.
- Assisted with training and development of team members.
- Improve customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Responded to customer requests for products, services, and company information.
- Coordinated individual duties after evaluation of each employee's skill level and knowledge.
- Ensuring the department is ready for a successful days trade, operating to a safe and legal standard.
Service Manager
Coles
09.2022 - 02.2024
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Education
Capalaba State High School -
Capalaba State High School
01.1986
Skills
- Queensland manual driver’s license
- Customer service skills
- Teamwork
- Training and mentoring
- Loss prevention
- Regulatory compliance
Personal Information
Date of Birth: 01/12/70
Timeline
Customer Service Manager
Coles
03.2024 - Current
Service Manager
Coles
09.2022 - 02.2024
Capalaba State High School -
Capalaba State High School
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