Summary
Overview
Work History
Education
Skills
Working with children check
Timeline
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Anita Smith

Gwandalan,NSW

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

You Connect
12.2022 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.

Disability Support Worker

Life Without Barriers
01.2020 - 11.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Education

High School Diploma -

Erina High School
Erina, NSW
2003

Skills

  • Customer Focus
  • Workload Management
  • Motivational Skills
  • Influencing skills
  • Employee Scheduling
  • Meeting facilitation
  • Staff Development
  • Workforce Planning
  • Team Leadership
  • Teamwork and Collaboration
  • Staff Training
  • Staff Management

Working with children check

First Aid 

Timeline

Team Leader Manager

You Connect
12.2022 - Current

Disability Support Worker

Life Without Barriers
01.2020 - 11.2022

High School Diploma -

Erina High School

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Anita Smith