Summary
Overview
Work History
Education
Skills
Timeline
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ANITA VUJICA

Wakeley,Australia

Summary

I am a people-focused leader with over six years of experience in CSD - Collections, and four years in team leadership, passionate about identifying and developing talent to drive team success. With years of dedication to coaching emerging leaders, building high-performing teams, and fostering an inclusive, values-driven culture, I bring a strategic lens to workforce planning and capability uplift. I thrive in dynamic environments, working closely with stakeholders to align people strategies with business needs. Committed to continuous improvement, I'm now looking to apply my leadership and people expertise in a Talent Acquisition capacity.

Overview

4
4
years of professional experience

Work History

Team Leader - Collections Business Operations

Commonwealth Bank
Eveleigh
09.2024 - Current
  • Monitored and enhanced team progress to ensure adherence to project goals and deadlines.
  • Developed training programs for employees in order to increase their knowledge base and mitigate risk.
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Stakeholder management and collaboration to forecast resource needs, manage team capacity, and support workforce planning initiatives.
  • Acted as the communication bridge between frontline teams, Line 1 Risk, and Quality Assurance teams, translating business priorities into actionable goals.
  • Tracked and reported on team performance metrics, using data insights to adjust team strategy and performance coaching.

Team Leader - Collections Unsecured

Commonwealth Bank
Eveleigh
04.2021 - 09.2024
  • Actively displayed Leadership Principles and organisational skills to support direct reports, leadership team and stakeholders.
  • Effectively coached and mentored specialists to support customers experiencing financial vulnerability.
  • Strong communication between cross-functional teams within the organisation. Leveraging stakeholders to build pathways to our shared goal.
  • Monitored daily, weekly, and monthly workflows, ensuring adherence to established policies, procedures, and quality assurance duties.
  • Promoted continuous improvement within strategy changes for customer-focused outcomes, NPS, and FirstPoint handling.
  • Managed and onboarded multiple successful recruitments.
  • Facilitated regular meetings within leadership, focusing on prevention strategies for better risk mitigation. Focusing on metrics to measure our progress and areas of opportunity.
  • Created training material and conducted effective group learning on new processes and procedures.

Education

Bachelor of Teaching: Bachelor of Arts - Visual Arts

Australian Catholic University
Sydney, NSW
11.2020

Skills

  • People and performance management, coaching, and development
  • Strategic communication - written and verbal
  • Process improvement and operational efficiency
  • Stakeholder engagement
  • Facilitator: Training and presenting
  • Work planning and prioritisation
  • Managing and resolving conflict

Timeline

Team Leader - Collections Business Operations

Commonwealth Bank
09.2024 - Current

Team Leader - Collections Unsecured

Commonwealth Bank
04.2021 - 09.2024

Bachelor of Teaching: Bachelor of Arts - Visual Arts

Australian Catholic University

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ANITA VUJICA