Anitha Veeraiah
MANOR LAKES
Summary
Professional with solid grounding in real estate sales and marketing. Skilled in market analysis, lead generation, and customer relationship management. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and achieving results through strategic planning and effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Staff (Casual)
Spark Event Group
11.2021 - Current
- As a casual customer service staff, I have worked at major events such as ICC world cup, Melbourne Cup, AFL Footy etc
- Where I have dealt with many customers face to face and answered their queries
- Key responsibilities
- Worked under the instructions of an Event Manager
- Adhered to event safety standards
- Ensured excellent levels of customer service
- Assumed the role of Ticket Taker and welcoming guests
- Dispensing useful information to eventgoers
- Assisted customers to find their seats as per the tickets
- Provided patron service to find the refreshments in the venue
- Set up and dismantled event spaces, including equipment, decorations, and seating
- Provided high-quality customer service to attendees, ensuring their needs were met
- Coordinated with event organizers and team members to facilitate seamless event operations
- Addressed guest inquiries and resolved issues promptly and professionally
- Maintained a clean and organized event environment throughout the event duration
- Operated EFTPOS machines for processing customer transactions efficiently and accurately
- Handled cash, credit, and debit transactions, ensuring accurate processing, and providing exceptional customer service
- Resolved payment issues and discrepancies, including troubleshooting, and maintaining the EFTPOS machine
- Trained new staff on the proper use of EFTPOS systems and transaction procedures
Customer Service (Casual)
ProbeCX
08.2024 - 12.2024
Business Analyst (Intern)
Newpath Web
08.2023 - 11.2023
- Project Title: Farm style web page design
- Key responsibilities
- Establishing a requirement traceability matrix
- Creating wireframes of the website using Figma
- Formulating user stories in accordance with the approved designs
- Engaging in discussions with the client regarding Business Analysis documents and user stories, and making updates as needed
- Documenting user stories that align with the design specifications
- Conducting a comprehensive review of the Figma design to identify any overlooked elements or requirements
- Project timelines and keeping the track of tasks using Asana, ensuring on-time delivery of key initiatives
- Proposing additional features or enhancements that could be beneficial for the project's success
Education
MBA - Finance
Vellore Institute of Technology
01.2014
Bachelor of Commerce - undefined
Vellore Institute of Technology
01.2012
Skills
- MS Office
- SAP
- Google applications
- Analytical thinking
- Handling customers
- Report writing
- Multi-tasking
- Customer Service
- Team Collaboration
- Proficient on basic IT systems
Certification
- CPP20218 Certificate II in Security Operations
- CPP41419 Certificate IV in Real Estate Practice Victoria
Hobbies and Interests
Swimming, Badminton, Travel
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Telugu
Native or Bilingual
Timeline
Customer Service (Casual)
ProbeCX
08.2024 - 12.2024
Business Analyst (Intern)
Newpath Web
08.2023 - 11.2023
Customer Service Staff (Casual)
Spark Event Group
11.2021 - Current
Bachelor of Commerce - undefined
Vellore Institute of Technology
- CPP20218 Certificate II in Security Operations
- CPP41419 Certificate IV in Real Estate Practice Victoria
MBA - Finance
Vellore Institute of Technology
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