Anjali Kotecha
Oran Park NSW ,Australia
Summary
As a detail-driven and analytical professional, I bring extensive experience in compliance and auditing, with a strong background in:
- Regulatory compliance and risk management
- Internal auditing and control assessments
- Policy development and implementation
- Risk identification and mitigation
- Audit reporting and remediation
With a keen eye for detail and a passion for process improvement, I have a proven track record of driving compliance and auditing initiatives that enhance organizational efficiency, effectiveness, and governance.
Here's a brief summary:
Results-driven professional with experience in invoicing and scheduling, skilled in:
- Accurate and timely invoice processing and management
- Effective scheduling and coordination of appointments and tasks
- Strong organizational and time management skills
- Proficient in utilizing scheduling software and tools
- Excellent attention to detail and customer service skills
Proven ability to streamline invoicing and scheduling processes, ensuring efficient and seamless operations.
Overview
10
10
years of professional experience
Work History
Compliance Manager
Magic Glass
09.2021 - Current
- Responsibilities for Glazing Division: -
- Ensure that glazing and rope access teams are inducted correctly (using templates provided) to relevant sites and no delays are applicable on site
- Complete SWMS (using templates provided) for onsite glazing, project and rope access works
- Proactively work with operational managers from each division to ensure that we are meeting requirements for onsite works and reduce/avoid any delays
- Build close relationships with the scheduling team to ensure that we are proactively managing inductions and SWMS requirements for onsite work
- Manage relationships with building management safety teams to ensure that any issues are dealt with quickly and customer satisfaction is achieved
- Look to proactively review processes around induction and SWMS management to introduce new processes/procedures or technologies that improve/enhance Magic Glass position
- Become the ‘go to’ resource for safety onsite management within the Magic Glass business
- Responsibilities to wider team:
- Prepare audit and all administration responsibilities relating to attainment of ISO certification, including formal audits, paperwork and document control
- Maintain company WHS protocols and educating the team on field.
- Maintaining of company vehicle register, annual leave register and risk assessment register.
- Answer reception calls or emails to assist the scheduling team when required
- Provide leave cover or emergency cover to the scheduling team when required
- Other office administration responsibilities as required
Schedluer & Compliance Manager
Magic Glass
08.2020 - Current
- Scheduled jobs into Nexus in a fashion that optimizes the output of the relevant serviman (i.e runs that makes geographical sense, reflective of competencies of varying team members) -
- Ensure all necessary information required for the service is collected and made available within the Nexus job sheet -
- Review Ready to scheduled jobs in Nexus on hour bases and ensure all the jobs are actioned to the extent possible as soon as possible.
- Assist with answering phone calls and replying info and reception@magic glass.com when customer care officers are occupied or working with the client.
- Ensure complex Jobs are coordinated with customer service supervisor and Operations Manager
- -
- Ensure text messages are sent via online systems to tenants and clinest 30 mins prior to the arrival of a serviceman.
- Ensure all clients are contacted immediately when delay or changes to schedule is realised that may affect clients
- Coordinate and assist in developing and sending quotes to customers
- -
- Entering work orders and updating cases within the Nexus System
- Responsibilities to wider team
- - Assist team members on level 2 as per workload requirement where possible
- -
- Conduct necessary scanning and filling activities relevant to Magic Glass requirements - Coordinate with CSO's once job is accepted and requires scheduling
- -
- Assist with Rope Access department Scheduling as required - Assist with administration responsibilities, minor finance tasks such as invoicing.
Scheduler
Magic Glass
08.2020 - Current
- Responsibilities for Glazing Division : - Scheduled jobs into Nexus in a fashion that optimises the output of the relevant serviman (i.e runs that makes geographical sense, reflective of competencies of varying team members) - ensure all necessary information required for the service is collected and made available within the Nexus job sheet - Review Ready to scheduled jobs in Nexus on hour bases and ensure all the jobs are actioned to the extent possible as soon as possible. - Assist with answering phone calls and replying info and reception@magic glass.com when customer care officers are occupied or working with the client. - Ensure complex Jobs are coordinated with customer service supervisor and Operations Manager. - Ensure text messages are sent via online systems to tenants and clinest 30 mins prior to the arrival of a serviceman. - Ensure all clients are contacted immediately when delay or changes to schedule is realised that may affect clients - Coordinate and assist in developing and sending quotes to customers. - Entering work orders and updating cases within the Nexus System.
- Responsibilities to wider team. - Assist team members on level 2 as per workload requirement where possible. - Conduct necessary scanning and filling activities relevant to Magic Glass requirements - Coordinate with CSO's once job is accepted and requires scheduling. - Assist with Rope Access department Scheduling as required - Assist with administration responsibilities, minor finance tasks such as invoicing.
Administration Officer
BSA
05.2020 - 08.2020
- BSA is a comprehensive technical services contracting company that has successful long-term relationships with our clients, founded upon a commitment to provide innovative, flexible solutions and a culture that promotes continuous improvement
- BSA's geographic footprint stretches across 24 locations Australia-wide and growing.
- Check metering inbox for all urgent WO/Emails to be actioned
- Extract additional BAU works
- Schedule: check dates and mobilization
- Add Scheduler notes to make sure the techs and PlusES gets accurate and correct information
- Add BSA Tech notes to work order if specific details.
- Update on additional works spreadsheet which was to be tracked regularly without fail.
- Follow up Daily call log / call back list and getting consent to gain to access 4 weeks prior then the appointment time
- All EIC calls to be made
- Call logs to be added to each job
- WIP follow up daily
- Infinity call log to be updated with customers call notes to ensure following PlusE audit process.
Workforce Scheduler
Downer
06.2017 - 03.2020
- Downer are leading provider of integrated services in Australia and New Zealand
- Downer are committed to building strong relationships with customers
- With over 150 years in business Downer Group employs more than 53,000 people.
- This role required daily scheduling of the surveys for 50+ contract jobs a day which involved:
- Scheduling Telstra wideband orders (Optic Fibre Internet) with target of at least 50 orders per day which includes calling customer, building manger and Telstra to gain correct access after which the job was assigned to Construction partner in the system.
- Recording daily jobs in in-house Downer CRM system and external Telstra systems
- Updating daily working report for all contracted jobs
- Tracking new, old and aged orders which are not actioned due to access issues.
- Following up with construction partner on the progress of each order on daily basis
- Managing and arranging Telstra site access if any access issues for contractor visits
- Helping Construction partners in liaising with Designer for any issues on sites such as Data Centers, Dexus sites and P1 sites
- Arranging access keys for Telstra sites for new Contract partners joining with the company
- Arranging system access for new members in the Project
- Doing completion task by checking for variation and ensuring associated costs charged correctly by construction partner
- Checking, finalizing and Submitting 100+ invoices per day.
Data Scheduler / Administrative Assistant / Customer Service.
Jemena
04.2016 - 09.2016
Data Administrator
Ambulance Service NSW
05.2015 - 02.2016
- NSW Ambulance provides essential health services to the people of NSW relieving suffering through out-of-hospital care
- My role as a data administrator was highly crucial role in maintaining patient records which involved:
- Maintaining the patient records by recording their details from the health record forms into the system database using Citrix.
- Sending the data to the Finance department for debt collection.
- Processing the files in a sequential order to maintain the date gap for the fee recovery.
- Ensuring accurate data is entered throughout to reduce confusion in processing the invoices.
- Analysing all the inputs using the knowledge of medical terminology before entering them into their respective fields.
- Checking whether each record has been assessed by a paramedic officer before processing them.
- Maintaining the consistency & quality of work every day to reach the target
Data Entry Operator
NSW Electoral Commission
03.2015 - 04.2015
Retail customer service officer
Australia Post
08.2014 - 01.2015
Education
Diploma In Compliance And Auditing - Compliance And Auditing
Collage of Adult Learning - TAFE
Sydney Olympic Park, NSWBachelor of Commerce -
Saurashtra University
01.2010
Skills
- Compliance Management
- Commerce
- Microsoft Office
- Problem Solving
- Time Management
- Communication Skills
- Organised
- Computer Literacy
- Resilience
- Analytical Thinking
- Thoroughness
Timeline
Compliance Manager
Magic Glass
09.2021 - Current
Schedluer & Compliance Manager
Magic Glass
08.2020 - Current
Scheduler
Magic Glass
08.2020 - Current
Administration Officer
BSA
05.2020 - 08.2020
Workforce Scheduler
Downer
06.2017 - 03.2020
Data Scheduler / Administrative Assistant / Customer Service.
Jemena
04.2016 - 09.2016
Data Administrator
Ambulance Service NSW
05.2015 - 02.2016
Data Entry Operator
NSW Electoral Commission
03.2015 - 04.2015
Retail customer service officer
Australia Post
08.2014 - 01.2015
Diploma In Compliance And Auditing - Compliance And Auditing
Collage of Adult Learning - TAFE
Bachelor of Commerce -
Saurashtra University