Samantha Dickson
Medowie,NSW
Summary
Customer Service and Property Management Professional experienced in managing diverse property portfolios and ensuring compliance with industry regulations. Developed strong communication and organisation skills through extensive experience in customer-facing roles and administrative functions. Committed to delivering exceptional service and maintaining high standards across all aspects of property management.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Compliance Manager
McGrath Port Stephens
Nelson Bay, NSW
06.2019 - Current
- Conducted audits to verify compliance with internal and external guidelines, identifying areas for improvement.
- Collaborated with cross-functional teams to address compliance-related issues effectively.
- Monitored changes in legislation to update compliance protocols.
- Maintained detailed records of all compliance related activities.
- Created management agreements for onboarding properties, ensuring compliance and insurance coverage for each property.
- Oversaw compliance for fire safety, pool safety, and insurance policies for 450 holiday properties, ensuring adherence to safety standards.
Barista/Customer Service Cashier
Gloria Jeans
Salamander Bay
04.2015 - 06.2019
- Prepared and served high-quality coffee and beverages to customers.
- Operated cash register and handled customer transactions efficiently.
- Maintained cleanliness and organisation of the coffee shop environment.
Education
Class 2 - Class 2 Real Estate Licence
Real Estate Academy
06.2022 - 08.2026
Certificate 3 in Business
Nelson BaySkills
- Compliance management
- Regulatory analysis
- Compliance monitoring
- Risk assessment
- Property management
- Data accuracy
- Proficient in software applications
- Customer service
- Phone etiquette
- Professional work manner
Timeline
Class 2 - Class 2 Real Estate Licence
Real Estate Academy
06.2022 - 08.2026
Compliance Manager
McGrath Port Stephens
06.2019 - Current
Barista/Customer Service Cashier
Gloria Jeans
04.2015 - 06.2019
Certificate 3 in Business