Anjali Walia
Summary
I am a passionate and enthusiastic worker seeking a career with a progressive organization where I can use my skills, knowledge, and experience as a team player as well as a leader. I wish to obtain a respectable position in your company and contribute significantly towards its growth while challenging myself, learning and growing every day.
Overview
9
9
years of professional experience
Work History
Customer Resolutions and Sales Consultant
Connectnow
08.2022 - Current
- Provide exceptional customer service and solution-based sales to the home movers while consistently exceeding KPIs and maintaining adherence to regulatory requirements, benefitting both customers and the business
- Step-up for 3 new starter groups, with a focus on product and systems knowledge, compliance and call flow
- Selected to shadow team leaders to gain advanced insight and experience and given the opportunity to implement by taking the lead with ongoing coaching for an agent and tracking team’s statistics to ensure all agents are meeting KPIs
- Ensure that customers receive outstanding service to not only maintain but to extend relationships for future business opportunities.
Customer Service Supervisor
Woolworths Group
05.2018 - 07.2022
- Building loyal customers through friendly interactions, consistent appreciation and resolving complaints in a calm and professional manner
- Work alongside the Store Manager to monitor organizational changes and compliance to meet successful results.
- Cash monitor, inventory management, and planning the business budget.
- Conducting business cash office and people performance review investigation
- Supervision of a broad daily general operations including administration, installations, security, and customer support
- Effectively assist all the departments functions and communicate any query.
Team Leader
Hungry Jack's
03.2015 - 03.2019
- Administering workplace and delegating tasks amongst staff to ensure smooth operations in a challenging yet playful environment.
- Handling the till at the end of a business day to ensure the correct amount of money has been received and deposited as directed by the sales report and making sure the store is left with enough cash for the following business day.
- Adapting to the ever-changing products and systems at the workplace to maintain high standards and being able to upsell new products and services.
- Developing creative ideas to attract customers to increase business profitability for the store.
Education
Advanced Diploma of Project Management - Project Management
Greenwich College
Melbourne, VIC12.2022
Bachelor's of Information Technology & Systems - Information Technology
Victorian Institute Of Technology
Melbourne, VIC03.2018
Skills
- Excellent Presentation and pleasant manner
- Highly Driven and Self Motivated
- Problem Solver and innovative
- Proven organizational skills and attention to detail
- Willingness to learn and always grow
- Excellent communication skills and phone manner
- Work well under pressure and time frames
- Strong understanding of Risk Management Principals
- Exceptional team worker and management
- Project management
- Negotiation
- Coaching and Mentoring
Accomplishments
- Received the Platinum Connection Hero Award 2023
- Extensively Surpassing Tight KPIs Consistently since joining
- Recipient of Several AGL Value Awards
Timeline
Customer Resolutions and Sales Consultant
Connectnow
08.2022 - Current
Customer Service Supervisor
Woolworths Group
05.2018 - 07.2022
Team Leader
Hungry Jack's
03.2015 - 03.2019
Advanced Diploma of Project Management - Project Management
Greenwich College
Bachelor's of Information Technology & Systems - Information Technology
Victorian Institute Of Technology
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
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