Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anjila Solaqa

Deer Park,VIC

Summary

Driven and empathetic professional with extensive experience in disability support at Wonder Kids and hospitality roles, excelling in relationship building and safety management. Demonstrated ability to enhance client and customer satisfaction through creative thinking and effective team leadership. Skilled in documentation and implementing individual support plans, ensuring a 100% commitment to health and safety standards. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

3
3
years of professional experience

Work History

Disability Support Worker

Wonder Kids
01.2024 - Current
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Hospitality Worker

Fish And Chips
02.2022 - 08.2024
  • Prepared food and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled customers complaints professionally, resolving issues quickly to promote positive experiences.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Enhanced customers satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members on proper customer service and hospitality policies.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.

Cashier

Foodworks Deer Park
08.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma - Diploma of Bussiness

Swinburne University of Technology
Melbourne, VIC

Certificate IV (EAL) English Further Study -

RMIT University
Melbourne, VIC
11.2021

Certificate III (EAL) English Further Study -

RMIT University
Melbourne, VIC
11.2020

Skills

  • Relationship Building
  • Documentation And Reporting
  • Client Confidentiality
  • Disability Services
  • Computer Skills
  • Creative Thinking
  • Risk Assessments
  • Emotional Support
  • Team Leadership
  • Social Skills Development
  • Safety Management
  • Client Needs Assessment
  • Flexible Schedule
  • Health and safety
  • Individual Support Plans

Timeline

Disability Support Worker

Wonder Kids
01.2024 - Current

Hospitality Worker

Fish And Chips
02.2022 - 08.2024

Cashier

Foodworks Deer Park
08.2021 - 04.2022

Diploma - Diploma of Bussiness

Swinburne University of Technology

Certificate IV (EAL) English Further Study -

RMIT University

Certificate III (EAL) English Further Study -

RMIT University

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Anjila Solaqa