Ankit Sharma
Seven Hills,NSW
Summary
Dynamic support worker with a proven track record at Partner in Your Care, excelling in client care and medication administration. Skilled in risk assessment and record management, I effectively enhanced client well-being through engaging activities and strong communication with families and healthcare professionals, ensuring compliance and high-quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support worker
Partner in your care
NORWEST
03.2023 - Current
- Provided compassionate support to clients with personal care and mobility needs.
- Maintained accurate client records and documentation to ensure compliance.
- Monitored client progress, reporting changes to supervisors in a timely manner.
- Facilitated engaging social activities to enhance client well-being.
- Communicated effectively with families and healthcare professionals to coordinate care.
- Trained new staff on client care best practices to improve service delivery.
- Administered medication according to company guidelines while monitoring effectiveness.
- Conducted risk assessments for service users at risk of harm or exploitation.
Retail Team Member
Ampol Richmond Road Nsw Australia
Richmond Road, Australia
03.2023 - Current
- Assisted customers with inquiries and product selections at a busy retail location.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Handled customer complaints professionally, providing solutions to enhance satisfaction.
- Monitored product displays for accuracy and compliance with company standards.
- Engaged customers through product promotions and upselling techniques to boost sales.
- Stocked shelves with merchandise and ensured that items were properly priced and labeled.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Documentation Executive
Lendingkart finance limited
Ambala Cantt, India
09.2022 - 02.2023
- Completed field visits to monitor customer experience with products and documentation.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Uploaded company procedures and policies to EDMS, routing for approval and training.
- Utilized camscanner to scan and cleanup project documents.
Loan manager
Rupeek fintech private limited
Chandigarh, India
09.2020 - 07.2022
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
Sales officer
Small business fincredit India private limited
Ambala cantt, India
11.2019 - 05.2020
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Responded to customer needs by answering questions and providing detailed information about loans.
Gold Appraiser
India Infoline finance limited
Ambala, India
05.2019 - 10.2019
- Evaluated gold items such as gold jewelry.
- Conducted material testing on gold items to determine items' gold content and veracity.
- Maintained current database of completed appraisals and customer information.
- Wrote detailed appraisal reports for property and submitted to clients or authorities.
Sales executive
HDFC bank
Ambala cantt, India
08.2018 - 04.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
Business Executive
Medi access solutions private limited
Ambala cantt, India
04.2017 - 05.2018
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Participated in monthly training on latest technology trends and products in industry.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Education
Masters In Commerce - Commerce
Kurukshetra University
Kurukshetra05.2014
Bachelors In Commerce - Commerce
Sd college
Ambala cantt07.2011
Higher Secondary Certificate - Commerce
Sd public school
Ambala cantt05.2008
Secondary School Certificate - General
Sd public school
Ambala cantt05.2006
Skills
- Client care
- Medication administration
- Risk assessment
- Record management
- Housekeeping and laundry
- Housekeeping tasks
- Clean driving record
- Personal care assistance
- Case documentation
Languages
English, C1 ADVANCED
Certification
- CPR and first aid
- Working with children check
- Ndis workers screening check
- National police check
- NSW unrestricted driving license (1.5 years driving history), zero demerits
- Own car
- Comprehensive car insurance
- ABLE TO DRIVE DISABILITY VAN
Timeline
Support worker
Partner in your care
03.2023 - Current
Retail Team Member
Ampol Richmond Road Nsw Australia
03.2023 - Current
Documentation Executive
Lendingkart finance limited
09.2022 - 02.2023
Loan manager
Rupeek fintech private limited
09.2020 - 07.2022
Sales officer
Small business fincredit India private limited
11.2019 - 05.2020
Gold Appraiser
India Infoline finance limited
05.2019 - 10.2019
Sales executive
HDFC bank
08.2018 - 04.2019
Business Executive
Medi access solutions private limited
04.2017 - 05.2018
Masters In Commerce - Commerce
Kurukshetra University
Bachelors In Commerce - Commerce
Sd college
Higher Secondary Certificate - Commerce
Sd public school
Secondary School Certificate - General
Sd public school