Ankita Agarwal
Summary
Dedicated nursing student currently working towards Master of Nursing Science. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Coles Supermarket
Docklands, VIC
08.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Disability Support Worker
Private Client
Brunswick, VIC
03.2024 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Sandwich Artist
Subway
Docklands, VIC
01.2023 - 02.2024
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Master of Nursing Science - Nursing
University of Melbourne
Parkville, VIC12.2024
Bachelor of Dental Surgery - Dentistry
Madhya Pradesh Medical Science University
Madhya Pradesh, India03.2020
Skills
- Handling Escalations
- Teamwork and Collaboration
- Medication Administration
- Patient Care
- Nursing Assessments
- Punctual and Reliable
- Activities of Daily Living ADLs
- Work Planning and Prioritization
- Medical Records Management
- Compassionate and Caring
- Strong Clinical Judgment
- Accurate Documentation
Certification
1. First Aid and CPR - Valid until 2026
2. Hand Hygiene Certificate - Valid until 2025
3. Manual Handling - Valid until 2024
4. Victorian Working with Children Check - Valid until 2024
Clinical Practicum
1. Unit: Mental Health
Location: The Melbourne Clinic (Healthscope), Richmond
Length of placement: 160 hours
Dates: 06/05/2024 to 02/06/2024
Year: 2
2. Unit: Cardiology (2B)
Location: The Royal Melbourne Hospital, City Campus
Length of placement: 120 hours
Dates: 08/04/2024 to 28/04/2024
Year: 2
3. Unit: Neurosurgery (4SW)
Location: The Royal Melbourne Hospital, City Campus
Length of placement: 160 hours
Dates: 18/09/2023 to 22/10/2023
Year: 1
4. Unit: Rehabilitation
Location: The Royal Melbourne Hospital, Royal Park Campus
Length of placement: 160 hours
Dates: 08/05/2023 to 04/06/2023
Year: 1
Upcoming final placements in semester 2, 2024, Dates and Location: TBA
References
1. Mr. Steven Nelson
Clinical Nurse Educator - Cardiology
The Royal Melbourne Hospital, City Campus
E: Steven.nelson@mh.org.au
T: 0393426429
2. Mrs. Mamatha Veeramachaneni (Minie)
Clinical Nurse Educator/ANUM
The Melbourne Clinic (Healthscope)
E: Mamatha.veeramachaneni@healthscope.com.au
T: 0394874614,0394874795
3. Mrs. Sangeetha Jose
Clinical Nurse Educator - Rehab
The Royal Melbourne Hospital, Royal Park Campus
E: sangeetha.jose@mh.org.au
T: 0383872000
4. Mrs. Shipra Thakur
Customer Service Manager -Coles Supermarket
E: shiprathakur@outlook.com.au
T: 0420458099
Timeline
Disability Support Worker
Private Client
03.2024 - Current
Customer Service Supervisor
Coles Supermarket
08.2023 - Current
Sandwich Artist
Subway
01.2023 - 02.2024
Master of Nursing Science - Nursing
University of Melbourne
Bachelor of Dental Surgery - Dentistry
Madhya Pradesh Medical Science University