Summary
Overview
Work History
Education
Skills
Attributes
Certification
Languages
Timeline
Generic

Ankitaben Dudhat

North lakes,QLD

Summary

Detail-oriented professional pharmacy technician with about three years of experience as a retail pharmacist overseas. Commitment to quality and accuracy in dispensing and labelling medications. Dedication to providing a high level of customer service to patients and providing important information about medications.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant Level-3

Amcal Pharmacy
03.2023 - Current
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Re-stocked shelves with prescribed medications and health care products.
  • Input patient information into computer system for prescription orders.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.

Store Manager

Reliance Retail Pharmacy
10.2021 - 01.2023
  • Managed an inventory system of the retail drugstore chain by counting stock every day, ordering supplies weekly and organising materials
  • Processed drug prescription orders from the high authority and cross-checked information about the patient and drug for accuracy in the database
  • Delivered friendly and speedy customer service to patients needing to drop off, pick up or ask questions about their prescriptions
  • Updated customer information every week in a computer database to help streamline the prescription ordering system in the store
  • Ensured the storage of drugs and ingredients was in line with the industry standards regarding security and temperature constraints
  • Filled patient prescriptions and packaged drugs for treatment while affixing labels and instructions to containers
  • Provided Informations and assistance to drugstore customers by answering questions

Pharmacy Assistant

Rudraksh Pharmacy
07.2019 - 09.2021
  • Operated a cash register for cash, check and credit card transactions
  • Stocked and replenished merchandise according to store merchandising layouts
  • Greeted more than two hundred customers a day and ascertained what each customer wanted or needed
  • Accurately logged all daily shipping and receiving orders
  • Describe products to customers and accurately explain details and care of merchandise
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.

Education

Bachelor of Pharmacy -

Gujarat Technological University
06.2019

Skills

  • Answering customer questions
  • Product restocking
  • Supply Restocking
  • Problem-solving skills
  • Team Collaboration
  • Medication Dispensing
  • Prescription Filling
  • Insurance Verification
  • Pharmacy and customer records management
  • Drug Classification Knowledge
  • Drug safety
  • Processing payments
  • Manual and automated medication dispensing
  • Verifying orders
  • Advanced math skills
  • Compounding Techniques
  • Secure storage of medications
  • Order Verification
  • Drug Interaction Awareness
  • Drug storage procedures
  • Patient education and counseling
  • Intravenous admixture preparation
  • Drug Monitoring
  • OTC Recommendations

Attributes

  • Excellent organisational, planning and time management skills with the ability to keep within timescales and budgets.
  • Able to work in an environment where there are constant interruptions.
  • Customer-focussed with superior problem solving and decision-making abilities.
  • Strong listening skills to help me have a clear comprehension of instructions from the physician and pharmacist.
  • Flexible with working environments and travel arrangements.
  • Ability to flourish in a fast-paced environment, be proactive, and handle uncertainty.
  • Committed to the success of the organisation and its employees.

Certification

  • [Name of Certification] [Issuing Organization] [Year Month]
  • Skill Assessment from VETASSESS as a pharmacy technician.
  • Issue date- 13/09/2023

Languages

English
Professional Working

Timeline

Pharmacy Assistant Level-3

Amcal Pharmacy
03.2023 - Current

Store Manager

Reliance Retail Pharmacy
10.2021 - 01.2023

Pharmacy Assistant

Rudraksh Pharmacy
07.2019 - 09.2021

Bachelor of Pharmacy -

Gujarat Technological University

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Ankitaben Dudhat