Ann BUI
Homebush,NSW
Summary
I am a passionate and energetic hotelier who just graduated with a master's degree in hotel management. I am also a customer-oriented Front Office Assistant Manager who has worked across departments in hotels, knowledgeable about current The Star products and Forbes services and successful at proactive multitasking and time-management to providing a seamless customer experience. Eager to bring passion and ambition to a Front Office Manager position.
Overview
6
6
years of professional experience
Work History
Assistant Front Office Manager
The Star Grand Hotel & Residence
, NSW
05.2024 - Current
- Act on behalf of Hotel Front Office Manager in their absence.
- Responsible for the continued monitoring of all departments in the absence of their Department Head.
- Conduct staff performance review and disciplinary actions and process of new hires.
- Monitor and audit daily/weekly/monthly hotel operations.
Duty Manager
The Darling Hotel
Sydney
05.2023 - 05.2024
- Direct and oversee reservations, reception, room service and housekeeping activities.
- Supervises daily shift process ensuring all the professional and efficient operations of the hotel
- Assessed daily operational needs of the hotel including staffing requirements, , maintenance requests, operational budget,reviewing customer satisfaction and ensuring compliance with occupational health and safety regulations.
- Evaluated employee performance reviews on an ongoing basis and provided feedback and training accordingly..
Front Office Room Coordinator
The Star Grand Hotel and Residences Sydney
07.2022 - 05.2023
- Assisting management in administrative and facilitating the smooth running of all-day operational works
- Responsible for coordinating and communicating with various departments to ensure that guest requests / daily tasks are taken care of throughout the shift.
- Managing and arranging invoices, balance notification, room allocation, maintenance, and deposit record as well as resolve to guest's inquiries and complaints during guess's arrival/departure.
- Balancing inventory, assigning amenities and upgrades for VIPs / members as well as running a credit check report thoroughly scrutinizes it for any possible doubtful accounts and report as relevant.
Front Office Agent
YEHS Hotel Sydney Harbour Suites
11.2021 - 06.2022
- Promoting positive guest relations to all individuals approaching the Front Desk
- Process guest arrivals and departures including all necessary payments in a timely, efficient and service-orientated manner using ASI software
- Answer phone calls and questions about guest’s needs in person and online regarding room reservation, room rates, rate negotiation, amenities, availability, modification, cancellation and special requests
- Handle guest complaints and comments and refer to managers as necessary.
Food and Beverage Attendant, Rounder
Travelodge Sydney Wynyard
10.2019 - 04.2020
- Make a range of variety of beverages and following standard recipes and required techniques
- Used effective communication skills with guests and co-workers
- Followed complicated sequence of service precisely and handled multiple tasks to ensure the excellent guest experience
Event Coordinator
Sofitel Sydney Wentworth
05.2019 - 01.2020
- Developed diagrams, BEOs, and floor plans with event setup requirements.
- Setting up, arranging, promoting and executing organised events such as seminars, conferences, parties and other professional or social events
- Time-management, paying attention to detail, active listening and effectively communicating with guests, venue staff and co-workers
- Gain excellent customer service, administration and organisational skills
Food and Beverage Attendant, Rounder
Fairmont Resort & Spa Blue Mountains, MGallery
07.2018 - 07.2019
- Provided exceptional service that reflected restaurant standards and core values.
- Taking orders from customers and issuing bills using Micros POS
- Able to answer the guest order via telephone and delivered food and beverages promptly
Front Office
Blue Mountains International Hotel Management School
Leura
01.2019 - 04.2019
- Completing check-in/ check-out through Opera PMS and allocating the room to guests by following the hotel standards and procedures
- Upselling rooms and promoting the hotel services
- Making a reservation and maintaining guest accounts
- Ensuring all the postings, charges and balancing all transactions at the end of the shift
Education
Master of International Hotel Management -
Blue Mountains International Hotel Management School At Torrens University
03.2023
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School at Torrens University
10.2021
Certification in Hotel Industry Analytics Exam -
Torren University
09.2021
Responsible Service of Alcohol -
07.2020
Diploma of Leadership and Management -
Clarendon Business College
01.2018
Certificate IV in Business -
Clarendon Business College
12.2017
Skills
- Operations Management
- Guest Relations Management
- Team Building
- Decision Making
- Multitasking and Organization
- Forecasting and Staffing
Accomplishments
Employee of the Month February, 2024 & August, 2023
(The Darling Hotel Sydney)
Employee of the Month January, 2023
(The Star Grand Hotel and Residence)
Resilience and Supportive Team Player
SUPERSTAR Award October 2022
(The Star Grand Hotel and Residence)
Outstanding Guest Service Recognition.
Employee of the Month November 2019
(Sofitel Sydney Wentworth)
Hard-working and dedication
Mentoring Scholarship Student Program (BMIHMS)
Library and Housekeeping Ambassador
Enhance student partnership, networking and leadership
New South Wales Open Badminton Championship Winner 2021 & 2022
Vietnam National Youth Badminton Championship Winner 2014 & 2015
Languages
- English (Fluent)
- Vietnamese (Fluent)
- Mandarin (Basic)
Reference
Referees
Mr Sandeep Saha
Assistant Restaurant Manager
Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel
E: Sandeep.saha@fairmontresort.com.au
P: 0459 504 297
Ms Claire Lovett-Cameron
Event Operations Manager
Sofitel Sydney Wentworth
E: H3665-SB7@sofitel.com
P: 02 9228 9139
Ms: Juliana Tjiong
Restaurant and Bar Manager
Travelodge Hotel Wynyard Sydney
E: jtjiong@travelodge.com.au
P: 02 9274 1230
Ms Sandra Dong
Front Desk Supervisor
YEHS Hotel Sydney Harbour Suites
E: Sandra.dong@yahoo.com
Mr Flynn Hall
Front Office Manager
The Star Grand Hotel and Residences Sydney
E: Flynn.Hall@star.com.au
Ms Jean Barba
Front Office Manager
The Darling Hotel Sydney
E:Jean.Barba@star.com.au
Timeline
Assistant Front Office Manager
The Star Grand Hotel & Residence
05.2024 - Current
Duty Manager
The Darling Hotel
05.2023 - 05.2024
Front Office Room Coordinator
The Star Grand Hotel and Residences Sydney
07.2022 - 05.2023
Front Office Agent
YEHS Hotel Sydney Harbour Suites
11.2021 - 06.2022
Food and Beverage Attendant, Rounder
Travelodge Sydney Wynyard
10.2019 - 04.2020
Event Coordinator
Sofitel Sydney Wentworth
05.2019 - 01.2020
Front Office
Blue Mountains International Hotel Management School
01.2019 - 04.2019
Food and Beverage Attendant, Rounder
Fairmont Resort & Spa Blue Mountains, MGallery
07.2018 - 07.2019
Master of International Hotel Management -
Blue Mountains International Hotel Management School At Torrens University
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School at Torrens University
Certification in Hotel Industry Analytics Exam -
Torren University
Responsible Service of Alcohol -
Diploma of Leadership and Management -
Clarendon Business College
Certificate IV in Business -
Clarendon Business College
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