Ann-Maree Shanahan
Ninderry,QLD
Summary
Adept Personal Carer/Assistant with a proven track record of exceeding customer satisfaction through creative problem-solving and effective healthcare coordination. At Home Instead Sunshine Coast, built strong rapport while ensuring safety and providing comprehensive support, including dementia care and emotional support. Skilled in utilizing adaptive equipment, enhancing clients' quality of life.
Overview
11
11
years of professional experience
Work History
Personal Carer/Assistant
Self Employed using the Mable platform
369 Ninderry Road Ninderry 4561, Queensland
06.2023 - Current
- Observed patients for changes in physical, emotional, mental, or behavioral conditions and injuries.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Provided personal care and support to clients with a range of physical and mental health needs.
- Contributed to case reviews of client status and progress.
- Built strong and trusting rapport with clients and loved ones.
- Organised appointments for clients with relevant medical specialists or allied health practitioners.
- Responded quickly and calmly in emergency situations involving medical crises or accidents.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
Personal Care Assistant
Home Instead Sunshine Coast
Birtinya, QLD
02.2020 - 09.2023
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored health and well-being of clients and reported significant health changes.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Restaurant Supervisor/Event Coordinator
Picnic Bay Hotel
Magnetic Island , QLD
01.2016 - 01.2017
- Communicated with clients and work colleagues regarding the event.
- Created run sheets and blueprints for the placement of event setup.
- Coordinated staff.
- Ensured all stock was available.
- Worked efficiently in a very high-pressure environment.
Restaurant Supervisor
Peppers Blue on Blue
Magnetic Island , QLD
02.2014 - 01.2017
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized service levels through hands-on leadership.
- Established good customer relations and excellent service to build and retain loyal customers.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Updated computer systems with new pricing and daily food specials.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels, ordering supplies as needed.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
Daramalan College
Canberra, ACT11-1989
Skills
- Healthcare coordination
- Adaptive equipment use
- Emotional support
- Nutrition management
- Dementia care
- Personal hygiene assistance
- Manual handling
- Personal Assistant
Affiliations
- I enjoy time with my very large extended family playing cards, attending the next generations sports and having family meals together
- I like to wind down by enjoying a swim or stand up paddle boarding
- I love a good murder mystery on television
- Social outings to different restaurants or music venues
Timeline
Personal Carer/Assistant
Self Employed using the Mable platform
06.2023 - Current
Personal Care Assistant
Home Instead Sunshine Coast
02.2020 - 09.2023
Restaurant Supervisor/Event Coordinator
Picnic Bay Hotel
01.2016 - 01.2017
Restaurant Supervisor
Peppers Blue on Blue
02.2014 - 01.2017
High School Diploma -
Daramalan College
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