Kate Douce
Beaumaris,VIC
Summary
Dynamic and compassionate professional with extensive experience in disability care and support, notably with Respite Now. Excelled in behavioral support and community resources navigation, enhancing client independence and social integration. Achieved significant improvements in client well-being through innovative behavior management strategies and effective advocacy, demonstrating exceptional emotional resilience and safety awareness.
Overview
15
15
years of professional experience
Work History
Disability Caretaker
Self-employed on Mable platform
South Eastern Suburbs, Victoria
06.2021 - Current
- Transported clients to medical appointments or recreational activities using wheelchair accessible vehicles.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Developed behavior management strategies tailored to each individual client's needs while promoting positive reinforcement techniques.
- Managed accounts receivable activities including invoicing, collections.
Disability Support Worker
Respite Now
South Eastern Suburbs, Victoria
08.2019 - 01.2023
- Maintained records of services provided, client progress, and goals achieved.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
Phone Consultant
Medibank
Melbourne, VIC
02.2010 - 02.2017
- Participated in training sessions to improve product knowledge and sales techniques.
- Delivered complex information about health insurance coverage and claims in an efficient, professional manner.
- Provided mentoring and assistance to peers during the transition period of a large company restructure in 2015.
- Worked in several teams and departments over the course of seven years, primarily as a phone consultant to customers, as well as medical providers.
Education
High School Diploma -
Leongatha Secondary
Leongatha, VIC11-2005
Skills
- Compassionate caregiving
- Emotional resilience
- Behavioral support
- Patience and tact
- Community resources navigation
- Disability rights advocacy
- Safety awareness
- Social integration
Affiliations
- Creative pursuits- from painting to creating music
- Exploring new places
- Seeing family and friends
Timeline
Disability Caretaker
Self-employed on Mable platform
06.2021 - Current
Disability Support Worker
Respite Now
08.2019 - 01.2023
Phone Consultant
Medibank
02.2010 - 02.2017
High School Diploma -
Leongatha Secondary
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