Anna Benz
Wildash,QLD
Summary
Dedicated to learning and growing in a field i am passionate about, bringing fun passion dedication and the ability to adapt to each situation as necessary.
I Possess versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
24
24
years of professional experience
Work History
Online Personal Shopper
Woolworths Group
Warwick, QLD
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
2IC / Assistant Manager
Woolworths
Warwick, QLD
04.2014 - 12.2019
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisting customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Volunteer Assistant to Diversional Therapist
Akooramak - Care for Older Persons
Warwick, QLD
02.2019 - 08.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Childcare/Nanny
09.2018 - 02.2019
- Provide supervision to four children aged 13, 10, 8 and 4;
- Drop off and pick up from school and/or school commitments;
- Pack lunches and complete meal prep for breakfast and dinner;
- Bath/ shower and supervision while playing
Store Supervisor
Subway Restaurant
09.2007 - 01.2013
- Supervising and managing staff duties;
- Cash handling;
- Balance start/end of day till;
- Processing cash, credit card and EFT purchases;
- Customer Services;
- Assist Management with rostering;
- Banking and finances;
- Phone orders;
- Restocking/ stock rotation;
- Stock take;
- Preparation of foods;
- Baking of bread and cookies
- Ensuring quality of product is in line with food safety standards
Packer
John Dee (Canterbury Meats)
07.2005 - 08.2007
- Packing Meat;
- Cut selections;
- Hygiene control;
- Trimming meat;
- Quality control;
- Operation/maintenance of box making machine
Wool handler
Subcontractor
02.2003 - 07.2005
- Setting up bins and work area for the day;
- Keeping shearer's area clear;
- Removing containments and placing in correct bins;
- Penning up sheep;
- Pressing and making sure bails are weighed and labelled correctly
Warehouse and Stock Control
Big W
03.2002 - 06.2003
Retail Assistant
Westside 5Star Supermarket
03.2001 - 03.2002
Education
Certificate II Wool Handling -
Certificate II Retail -
Diploma of Case Management -
Community Training Australia
01.2016
Completed school to year 10 -
01.2000
Skills
- Cash handling
- Excellent time management
- Supervisory experience
- Honest and reliable
- Flexible with a willingness to learn
- Customer Service
- Problem Solving
- Team Orientated
- Resourceful with attention to detail
- Patience and Empathy
Education skills
- Diploma of Case Management, Community Training Australia, 2015/2016
- QLD Police Clearance, current
- QLD C Class Manual Drivers License, current
- Mental Health First Aid, 2014
- Responsible Services of Alcohol (RSA) and Gambling (RSG)
- Certificate II Meat Processing
- Certificate II Wool Handling
- Certificate II Retail
- Completed school to year 10, 2000
- Intermittent to Advanced IT skills including Microsoft Word, Excel, PowerPoint and Publisher
References
personal - Talisha o'doherty, 0430537160
professional - Katrina Weston, 0423664968
Previous roles
- Current Volunteer Assistant to Diversionary Therapist, Akooramak - Care for Older Persons
- Warehouse and Stock Control, Big W, 03/01/02, 06/30/03
- Retail Assistant, Westside 5Star Supermarket, 03/01/01, 03/31/02
Timeline
Online Personal Shopper
Woolworths Group
08.2022 - Current
Volunteer Assistant to Diversional Therapist
Akooramak - Care for Older Persons
02.2019 - 08.2019
Childcare/Nanny
09.2018 - 02.2019
2IC / Assistant Manager
Woolworths
04.2014 - 12.2019
Store Supervisor
Subway Restaurant
09.2007 - 01.2013
Packer
John Dee (Canterbury Meats)
07.2005 - 08.2007
Wool handler
Subcontractor
02.2003 - 07.2005
Warehouse and Stock Control
Big W
03.2002 - 06.2003
Retail Assistant
Westside 5Star Supermarket
03.2001 - 03.2002
Certificate II Retail -
Diploma of Case Management -
Community Training Australia