Anna Grimes-Bray
Warnbro,WA
Summary
Dynamic medical receptionist with extensive experience at Byford Family Practice, excelling in patient scheduling and maintaining confidentiality. Proven ability to enhance patient relationships and streamline office operations. Skilled in medical billing and adept at managing high call volumes with exceptional communication skills, ensuring a positive experience for all patients.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Byford Family Practicr
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Insurance claims and reports.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Restaurant Manager
McDonalds Australia
04.2020 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitability.
- Scheduling for all employees.
Assistant Restaurant Manager
McDonalds Australia
05.2016 - 05.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Shift Manager
McDonalds Australia
10.2010 - 05.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Business Management -
McDonalds Australia
01-2019
High School Diploma -
Safety Bay High School
Perth, WA11-2006
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Appointment setting
- Appointment management
- Payment collection
- Reminder calls
- Medical billing
- Best Practice
Timeline
Medical Receptionist
Byford Family Practicr
05.2022 - Current
Restaurant Manager
McDonalds Australia
04.2020 - 05.2022
Assistant Restaurant Manager
McDonalds Australia
05.2016 - 05.2020
Shift Manager
McDonalds Australia
10.2010 - 05.2016
Business Management -
McDonalds Australia
High School Diploma -
Safety Bay High School
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