Anna Howard
Pimpama,QLD
Summary
Dynamic Gaming Manager with proven expertise in team leadership and customer service excellence honed at ALH Group. Excelled in multitasking and problem-solving, enhancing gaming operations and customer satisfaction. Skilled in surveillance monitoring and fostering positive customer relationships, achieving notable KPIs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gaming Manager
ALH Group
05.2024 - Current
- Opening and closing the venue
- Handling money such as counting tills, gaming clearances and banking, petty cash, making sales
- Working with Bally
- Filling out DTTS forms
- Leading a team
- Changing kegs and soft drinks
- Transferring alcohol from bottle shop to venue when needed
- Gaming end of month
- KPIs
- Creating a rapport with customers
Gaming Manager
ALH Group
09.2022 - 05.2024
- Opening and closing the venue
- Handling money such as counting tills, gaming clearances and banking, petty cash, making sales
- Working with Bally
- Filling out DTTS forms
- Leading a team and working with the managers
- Changing kegs and soft drinks
- Transferring alcohol from bottle shop to venue when needed
- Gaming end of month
- KPIs
- Social media and event signage
- Handling food
- Creating a rapport with customers
Skills
- Team Management
- Surveillance monitoring
- Customer Service
- Paperwork management
- Customer Complaint Resolution
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Organizational Skills
- Verbal Communication
Certification
Certificate 3 and 4 in hospitality
RSG
RSA
Approved managers licence
High school certificate
Diploma in styling make up and imagery
Referances
Matthew cooper
Venue manager
Anglers arms southport
0450 477 747
Kiarah Thompson
Venue manager
The imperial Beenleigh
0468 999 715
Timeline
Gaming Manager
ALH Group
05.2024 - Current
Gaming Manager
ALH Group
09.2022 - 05.2024
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