Anna Isermann
Fortitude Valley,QLD
Summary
Results-driven manager with a passion for motivating and inspiring collaborative efforts in both B2B and B2C environments. Proven track record of increasing revenue, enhancing team dynamics and driving success through leadership. Thrives on challenges and adept at streamlining processes to achieve optimal efficiency. Committed to meeting and exceeding business growth goals through strategic initiatives and innovative solutions.
Overview
11
11
years of professional experience
Work History
Inside Sales Team Leader
Boral
Milton, QLD
04.2024 - Current
- Managed a team dedicated to handling account management tasks for upwards of 1,500 concrete industry B2B accounts.
- Implemented effective business growth tactics, resulting in more than 100 million dollars gained through re-engaging inactive customers within six months.
- Assisted in developing strategies for yearly pricing adjustments to meet EBIT and PGM targets.
- Facilitated adoption of new Salesforce tools, driving streamlined performance optimisation.
- Completed a company-endorsed three-day program aimed at enhancing leadership capabilities.
- Enhanced team dynamics and interdepartmental relations via mental health initiatives.
Team Leader - SaaS
Alkhemy
Remote
07.2023 - 02.2024
- Created project plans with established timelines, assigned to appropriate teams and managed workflow.
- Managed contracts with stakeholders by assigning tasks and communicating expected deliverables with each agent.
- Determined project staffing needs and led resource management.
- Created team objectives and roles with specific goals outlined for each individual against each project.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Completed daily quality assurance duties to provide feedback for improvements.
- Interviewed and selected potential new team members from list of candidates via Seek, Linked In and Indeed.
National Sales Manager - EduTech
LIVETUTOR ONLINE
Remote
09.2022 - 07.2023
- Employ, onboard, train and facilitate a new division within the business
- Consistent training of the team on sales methodology and customer service to ensure they are equipped with the necessary skills to provide excellent service to prospective customers
- Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.
- Gave sales presentations, negotiated contracts and promoted services to customers.
- Promoted brand awareness to targeted demographic by contributing to marketing campaign development.
- Stayed up to date with new product launches and kept sales team members on board with changing plans.
- Arranged and implemented sales department improvements, including updates to company marketing, cost analysis and presentations.
- Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.
- Recruited, interviewed, hired and trained talented sales staff of 15 employees to outperform competition.
Manager, Domestic Sales - Higher Education
NAVITAS - UPA
Hybrid
01.2021 - 09.2022
- Strategic implementation of new domestic call centre for UPA across multiple brands leading to improvements of the student journey & stakeholder workload impacts
- Influenced the marketing strategy for domestic recruitment & doubled conversion rate whilst drastically reducing conversion time frame
- Facilitate the hiring process alongside HR and oversee the training of new staff in product, sales methodology, CRM as well as compliance to ensure the contact centre can be successful
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Created training modules and documentation to train staff.
- Lead and guide multiple teams to implement changes in process, effectively demonstrating the improvements to the student journey and stakeholder workload impacts
- Product expert in everything sales, CRM, process and compliance for onshore business goals
Reactivation and Retention Officer
GVC Australia
Brisbane, QLD
08.2019 - 01.2021
- High level of inbound and outbound calls in the gambling space
- Exceeded daily KPI - 200 calls whilst withholding the tittle of Top, on the floor
- Assisted and mentored new agents to ensure they are gaining the relevant experience to carryout high performing results and work under high pressure events throughout the year
- Assisting clients with general & technical queries about the apps, websites or their accounts
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Insurance Sales Consultant
Compare the Market
Toowong, QLD
10.2017 - 02.2018
- Outbound calls to clients looking to for Motor Insurance
- Obtained a Tier 2 Accreditation to provide General Advice in General Insurance &
- Advising only of General Advice to be compliant with current legislation's in car insurance
- Responded to inquiries and explained product features and service advantages to potential customers.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed appropriate quotes based on risk information.
B2B Sales Executive
Blue Mountain Co
Milton, QLD
02.2018 - 09.2019
- Negotiated terms of sales agreements and develope contracts to successfully close sales.
- Contacted current and potential clients to promote products and services.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Sales & account management of new & existing business
- Onboarding & management of Manila staff through company processes & business requirements
- Outbound & Inbound Customer Service tasks, including product queries, order queries, technical advice, quotes, consultations & other business services
- Keying orders & processing payments nationally & the exchange of international currency
Careers Consultant
Careers Australia
Brisbane, QLD
09.2016 - 05.2017
- Effective discovery, rapport building & recommendation with cold & warm leads
- Objection handling
- Assisting in the coaching of new staff
- Keeping up to date with Government Legislations & abide by strict compliance to be able to continue as a licensed education provider
- Product knowledge of all courses throughout the business
- Process identification requirements in accordance with Government guidelines
- Working on a KPI structure that often changed due to job progression
Café Manager
Bowen Arrow Café
01.2015 - 01.2016
Venue Manager
Loco’s Kitchen & Bar
01.2015 - 01.2016
Supervisor/Head Barista
Rydges Hotel
01.2016
Restaurant Manager
Vegerama
01.2014 - 12.2015
Education
Certificate IV - Training And Assessment
TAFE
01-2024
Blue Card - (Working With Children)
Queensland Government
2023
First Aid Certificate -
Queensland Ambulance Service
2022
Certificate III - Financial Services
CTM
2017
High School Certificate -
Forest Lake State High School
Forest Lake, QLD12.2009
Skills
- Performance Management
- Project Management
- Crisis Management
- Staff Recruiting and Training
- Coaching and Mentoring
- Strategic Networking
- Cross-functional Collaboration
- Negotiation Skills
- Business Analysis and Reporting
- Stakeholder Engagement
- Strong Presentation Skills
- System Implementation and Development (CRM, Quality Assurance, Telephony)
Timeline
Inside Sales Team Leader
Boral
04.2024 - Current
Team Leader - SaaS
Alkhemy
07.2023 - 02.2024
National Sales Manager - EduTech
LIVETUTOR ONLINE
09.2022 - 07.2023
Manager, Domestic Sales - Higher Education
NAVITAS - UPA
01.2021 - 09.2022
Reactivation and Retention Officer
GVC Australia
08.2019 - 01.2021
B2B Sales Executive
Blue Mountain Co
02.2018 - 09.2019
Insurance Sales Consultant
Compare the Market
10.2017 - 02.2018
Careers Consultant
Careers Australia
09.2016 - 05.2017
Supervisor/Head Barista
Rydges Hotel
01.2016
Café Manager
Bowen Arrow Café
01.2015 - 01.2016
Venue Manager
Loco’s Kitchen & Bar
01.2015 - 01.2016
Restaurant Manager
Vegerama
01.2014 - 12.2015
Certificate IV - Training And Assessment
TAFE
Blue Card - (Working With Children)
Queensland Government
First Aid Certificate -
Queensland Ambulance Service
Certificate III - Financial Services
CTM
High School Certificate -
Forest Lake State High School
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