Anna Izzard
Triabunna,TAS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House Employee
Spring Bay Mill
08.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Crowd Controller Security Officer
Essential Security
01.2021 - Current
- Enhanced venue safety by conducting thorough checks and monitoring entry points.
- Maintained crowd control during events, ensuring a safe and enjoyable experience for all attendees.
- Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
- Collaborated with security teams to address potential risks and develop contingency plans for emergency situations.
- Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
- Reduced incidents of disorderly conduct by implementing effective communication techniques when dealing with difficult situations.
- Calmly handled emergency situations, providing clear instructions to attendees and coordinating with first responders as needed.
Aged and Disability Social Program Assistant
The District Nurses
09.2010 - Current
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Reduced operational costs with careful budget management and diligent expense tracking.
- Compiled data from various sources to provide comprehensive reports for senior management decision making.
Checkout Operator
Spring Bay IGA
05.2016 - 10.2018
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Consistently met or exceeded daily sales goals through accurate cash handling and efficient transactions.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
Education
GED -
TasTAFE
Hobart, TAS09.2010
Skills
- Problem-solving abilities
- Multitasking capabilities
- Sales techniques
- Table setting expertise
- Computer literacy
- Excellent communication
- Active listening
- Event coordination
- Organizational skills
- Strong work ethic
- Time management
- Attention to detail
- Cash Handling
- Customer Relations
- Phone etiquette
Certification
Drivers Licence
Security Licence
First Aid level 2
Cert 4 Leisure and Lifestyle Aged and Community Care
Affiliations
- Craft
- Fishing/Outdoors
- Speedway
- Netball
References:
Mark Fellows
Essential Security
0455 462 694
Timeline
Front of House Employee
Spring Bay Mill
08.2023 - Current
Crowd Controller Security Officer
Essential Security
01.2021 - Current
Checkout Operator
Spring Bay IGA
05.2016 - 10.2018
Aged and Disability Social Program Assistant
The District Nurses
09.2010 - Current
GED -
TasTAFE
Drivers Licence
Security Licence
First Aid level 2
Cert 4 Leisure and Lifestyle Aged and Community Care
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