Anna Konya
Goonellabah,New South Wales
Summary
Its time for a change :) Humans to Fur Babies, Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements. Hardworking medical administrative professional adept at setting appointments, managing files. Bringing 21 years of related experience. Versatile well-versed in healthcare practices, compliance standards and operations.
Overview
22
22
years of professional experience
Work History
Ward Clerk / Patient Support Office
Ballina District Hospital
Ballina, NSW
08.2008 - Current
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy General Ward / Day Surgery / Renal and Emergency.
- Liaise with doctors, nurses and patients relatives, good times and heartbreaking times.
- Maintained rapport with physicians, nurse,s and other healthcare personnel/ Clinics.
- Organized paperwork such as charts and reports for office and patient transport, appointments.
- Emailing/ Stock ordering.
- Maintained current and accurate medical records for patients.
- Admissions and discharges.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Manual Handling.
- Cup of tea time, empathy, compassion.
- Handled complaints and questions, and re-directed calls to other team members/ Management.
Receptionist Administrator
North Coast Radiology
Ballina, NSW
01.2000 - 12.2007
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for Imaging.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Mitchell High School
Blacktown, NSWSkills
- Medical Report Preparation
- Patient Database Management
- EMR Systems
- Administrative Duties
- Follow-Up Appointment Scheduling
- Data Entry Software
- Cleaning and Sterilizing
- Office Supplies and Inventory
- Managing Phone Systems
- Patient Admission/Discharges
- Critical Thinking
- Outpatient Procedures
- Isolation Precautions
- Accounts Payable and Accounts Receivable
Camping, fishing and adventures with Oreo. (Cat)
I love going camping / caravanning with my family. I love the beautiful landscapes and the road trip to get there.
Our destinations always include a spot to go fishing from salt water to fresh water.
I love going on adventures with Oreo my cat and soulmate. I purchased cat backpack so we could go walks and go shopping together.
The best thing about our adventures is Oreo puts big smiles on peoples faces and warms there heart, its the most rewarding feeling.
Timeline
Ward Clerk / Patient Support Office
Ballina District Hospital
08.2008 - Current
Receptionist Administrator
North Coast Radiology
01.2000 - 12.2007
High School Diploma -
Mitchell High School
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