Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anna Kopistinski

Craigieburn,Victoria

Summary

Dynamic Student Nurse brings strong academic performance and willingness to learn. Eager to build upon success in areas such as patient care and clinical skills. Noted for attention to detail, work ethic, and team mindedness. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Mecca
11.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Administrative Officer

Highlands
02.2022 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Team Trainer

Hungry Jacks
06.2019 - 06.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.

Crew Manager

McDonalds
06.2018 - 06.2022
  • Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
  • Boosted productivity by setting clear goals and expectations for each crew member.
  • Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
  • Enhanced team performance with regular training sessions and evaluations.
  • Maintained a safe working environment through strict adherence to safety protocols and guidelines.

Gas Station Attendant

Liberty
11.2020 - 11.2021
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.

Education

Bachelor's - Nursing

Australian Catholic University
11.2024

High School Diploma -

Penola College
11.2021

Skills

  • Customer Service
  • Teamwork
  • Teamwork and Collaboration
  • Strong communicator
  • Effective problem-solver
  • Leadership Qualities
  • Physical Fitness
  • Team Collaboration
  • Patience and Empathy
  • Time Management
  • Customer Engagement
  • Reliability and punctuality

Certification

  • Certificate II of Retail Cosmetics and Skin
  • First aid certificate
  • CPR certificate
  • Lifeguard certificate
  • Police check certificate
  • NDIS check certificate
  • Working with Children Check

Languages

Serbian
Professional Working
Croatian
Professional Working

Timeline

Retail Sales Associate

Mecca
11.2022 - Current

Administrative Officer

Highlands
02.2022 - Current

Gas Station Attendant

Liberty
11.2020 - 11.2021

Team Trainer

Hungry Jacks
06.2019 - 06.2022

Crew Manager

McDonalds
06.2018 - 06.2022

Bachelor's - Nursing

Australian Catholic University

High School Diploma -

Penola College

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Anna Kopistinski