Anna Le
Greenwich,NSW
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking, and prioritisation skills. Conversational abilities in Vietnamese.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Support Worker
Like Family
Sydney, NSW
12.2022 - Current
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Conducted home visits to assess client needs and provide guidance and resources.
- Supported clients during medical appointments, advocating on their behalf when needed.
Induction Facilitator
Like Family
Sydney, NSW
12.2022 - Current
- Developed interview questions based on the position and company culture.
- Observed body language and verbal cues during interviews to assess compatibility with company culture.
- Designed comprehensive training programs for new employees that included orientation sessions about corporate policies and procedures.
Customer Banking Specialist
Commonwealth Bank of Australia
Haymarket, NSW
11.2022 - Current
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Identified opportunities to cross-sell additional banking products or services based on customer needs.
Hospitality Worker
The General Gordon and Harpoon Harry's
Surry Hills, NSW
11.2020 - 11.2022
- Provided customer service to ensure satisfaction throughout their dining experience.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Education
Bachelor of Nursing - Nursing
University of Technology
Ultimo11-2024
Skills
- Customer Service
- Organisation
- Communication
- Commitment
- Time management
- Interpersonal skills
- Leadership
Certification
- Certificate in Business III
- Certificate in Hospitality III
- RCG and RSA
- Working with Children Check
- NDIS Worker Screening Check
- First Aid Certified
Languages
Vietnamese
Limited
References
References available upon request.
Timeline
Social Support Worker
Like Family
12.2022 - Current
Induction Facilitator
Like Family
12.2022 - Current
Customer Banking Specialist
Commonwealth Bank of Australia
11.2022 - Current
Hospitality Worker
The General Gordon and Harpoon Harry's
11.2020 - 11.2022
Bachelor of Nursing - Nursing
University of Technology
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