Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Anna Leo

Emerald,QLD

Summary

After working as a Dental Assistant for over six years I am now looking at a career change. I am willing to promptly undertake any training that is required for a new role.

Skilled at assisting dental hygienists, dentists and specialists. Expert at creating and maintaining clean and sterile clinical environments. Able to use specific dental and medical software. Quick and self directed learner and successful at building relationships with coworkers and patients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dental Receptionist

CP Dental
02.2023 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Adhered to strict guidelines to protect patient privacy.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for 6 clinicians, scheduling appointments, and handling patient inquiries.

Medical Receptionist

Emerald Medical Group
01.2023 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Invoiced patients accurately in line with charging guidelines.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered phone calls and messages for 8 physicians at General Practitioner medical facility, scheduling appointments, and handling patient inquiries.

Senior Dental Assistant

CP Dental
02.2016 - Current
  • Sterilized and maintained dental tools and equipment, tidied and restocked clinical to prepare for patients while maintaining health and safety protocols.
  • Assist dentists, hygienists and specialists for all dental procedures.
  • Extra training in appropriate laboratory work to construct dental appliances
  • Maintained dental supply inventory
  • Explained treatment procedures, home care guidelines, and oral health care instructions to patients.
  • Recorded patient health histories, documented current medications and symptoms and retrieved records from prior visits for dentists to view and evaluate.
  • Use of specific software to prepare and archive radiographs for clinical staff.
  • Communicate with a range of patients, including small children, people with disability and the elderly.
  • Sterilized rooms and prepped equipment and instruments for 20 procedures daily

Crew Member

McDonald's
09.2013 - 01.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru, kitchen and McCafé.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customers waiting times by quickly operating customer window and sales register.

Dental Assistant / Receptionist

A To Z
04.2014 - 09.2014
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Cleaning and sterilizing of all dental instruments.
  • Assisting dentist with all dental procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Waitress and House Keeping

Kilkivan Hotel And Motel
08.2012 - 02.2013
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Kungsgards Gymnasiet
Sweden
2010

Skills

  • Use of Dental and Medical Software
  • Taking and Recording Medical and Dental Histories
  • Lead Team Meetings and Training Exercises
  • Instrument Tray Preparation
  • Procedure Support
  • Treatment Room Preparation
  • Advising and Educating Patients
  • Dental Supply Inventory
  • Mail Management
  • Medical Terminology
  • Records Management

Certification

  • Certificate III in Dental Assisting

Referees

Liza Stander 

CP Dental - Practice Manager 0749 876 183 


Dr Claire Campbell 

CP Dental - Dentist 0420 431 461 


Amy Richards 

CP Dental - Senior Dental Assistant 0488 770 612

Timeline

Dental Receptionist

CP Dental
02.2023 - Current

Medical Receptionist

Emerald Medical Group
01.2023 - Current

Senior Dental Assistant

CP Dental
02.2016 - Current

Dental Assistant / Receptionist

A To Z
04.2014 - 09.2014

Crew Member

McDonald's
09.2013 - 01.2016

Waitress and House Keeping

Kilkivan Hotel And Motel
08.2012 - 02.2013

High School Diploma -

Kungsgards Gymnasiet

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