Anna Mati-leifi
Campbelltown,NSW
Summary
I've consistently improved client and customer experiences through effective communication and strategic support solutions. Highly motivated demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level admin position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
Disability Connect NSW
12.2022 - 06.2023
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Assessed risk factors of patients and made referrals for further services.
Administrative Assistant
Telstra Toll People
03.2019 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered Customer call lines and allocating orders.
- Maintained inventory and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
Dispatch Assistant
Toll People
03.2018 - 01.2019
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of number fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
Ticketing Staff Member
Toll People
02.2017 - 03.2018
- Processed orders and ticketing Large/small items for TJX Maxx warehouse.
- Allocated different orders and ticketed each items under certain times.
- Processed orders for all TJX Maxx stores in all of Australia.
Missionary Volunteer
The Church Of Jesus Christ Of Latter-day Saints
07.2015 - 01.2017
- Trained 10 new missionaries on effectively sharing word of Christ in the Marshall Islands community.
- Volunteered in overseas locations and in various roles.
- Proselytized people and imparted knowledge of faith using strong public speaking and companionship one-on-one discussions.
- Prepared and delivered mission-related presentations to church and community groups.
- Built relationships with local and international mission organizations for successful partnerships.
- Led mission teams in prayer and spiritual formation.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Attended meetings with religious leaders.
- Assisted with organizing religious activities and services.
Daycare Childcare Provider
Flourish Daycare
12.2013 - 07.2015
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Liaised with parents and guardians to discuss child progress.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Documented children's growth and development.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
Education
Doctor of Biblical Studies - Religious Studies
The Church of Jesus Christ of Latter Day Saints
Macarthur NSW11-2018
Certificate III - Child Care
Tafe Campbelltown
Campbelltown, NSW11-2014
High School Diploma -
Airds High School
Campbelltown, NSW11-2013
Skills
- Strong communication abilities
- Multitasking and Time Management
- Caring and Empathetic
- Positive communication strategies
- Data Entry
- Incident Reports
- Risk Assessments
- Positive Reinforcement
- Scheduling
- Customer support strategy
Timeline
Disability Support Worker
Disability Connect NSW
12.2022 - 06.2023
Administrative Assistant
Telstra Toll People
03.2019 - 08.2022
Dispatch Assistant
Toll People
03.2018 - 01.2019
Ticketing Staff Member
Toll People
02.2017 - 03.2018
Missionary Volunteer
The Church Of Jesus Christ Of Latter-day Saints
07.2015 - 01.2017
Daycare Childcare Provider
Flourish Daycare
12.2013 - 07.2015
Doctor of Biblical Studies - Religious Studies
The Church of Jesus Christ of Latter Day Saints
Certificate III - Child Care
Tafe Campbelltown
High School Diploma -
Airds High School
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